Associate Product Consultant

Overview:

We are hiring in our Client Services department for Event Management software product.

You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals.

We hire bright people who are willing to learn and are extremely motivated to succeed.

We have people from various educational backgrounds including computer information systems, psychology, and communications.

In This Role, You Will:

Support clients over the phone and email by answering their product questions and offering technical assistance

Offer best practice tips to clients to boost their meeting attendance via Cvent's marketing engine

Gather client requirements for future releases of the product

Create and maintain all product documentation

Implement and manage the online portion of client events as and when needed

Gather client requirements and implement them in Cvent's event management software

Communicate with the client and review the initial implementation with them and make required changes

Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals

Document all communication with the client in Cvent's CRM software

Heres What You Need:

Excellent communication skills (verbal and written)

Graduate/ Under-graduate(drop-out) with 1-6 years of work experience

Strong analytical and logical skills

Experience in US Customer service is must

Strong business acumen, ethics, and high integrity

High comfort level in using online software products

Must be articulate, organized, detail-oriented and have ability to multi-task

Quick learner, with a positive attitude and ability to work well within a team