Job Description
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Margins- Associate Process Manager- Responsibilities
- Independently handle clients and client calls establish self as a valued partner.
- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
- Build domain expertise and lead from the front.
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Minimum Qualifications-
- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
- 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of Loan Services, Margins or Collateral Management.
- Strong business understanding of the finance industry with special focus on Collateral Management and Trade Settlements across products
- Should be good with logical and quantitative abilities.
Preferred Qualifications-
- Ability to manage and complete specific tasks with minimal direction
- Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
- Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.
About Us
eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law
