Associate Process Manager

Pune Full-time (FT)|Financial Markets Associate Process Manager Mortgage

Shift Timings: NAM Only |Management Level: Associate Process Manager || Travel Requirements: NA

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, Candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients,

The Loan Coordinator / Processor plays a critical role in guiding mortgage applications through the initial stages of processing. This individual is responsible for meticulously verifying borrower documentation, coordinating with third parties, and ensuring the loan file is complete and ready for underwriting, all while strictly adhering to compliance policies.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors

Associate Process Manager - Role and responsibilities:

• Application Review: Thoroughly review the Uniform Residential Loan Application (1003) for accuracy and completeness.
• Document Verification: Verify the authenticity and accuracy of income, asset, and credit documents submitted by applicants.
• Third-Party Coordination: Proactively follow up with external vendors to obtain necessary documentation, including appraisals, Verification of Employment (VOE), title commitments, and insurance information.
• Condition Clearing: Work diligently to clear all initial conditions on the loan file, addressing any deficiencies or outstanding requirements.
• Checklist Completion: Ensure all items on the processing checklist are accurately completed and documented.
• Underwriting Submission: Prepare and submit complete and organized loan files to the Underwriting department.
• Compliance Adherence: Strictly adhere to the Bank's compliance policies and procedures, including ensuring compliance with the SAFE Act.

Technical and Functional Skills:

• Proven experience in mortgage loan processing or coordination.
• Strong understanding of residential mortgage documentation (1003, income/asset docs, credit reports).
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong communication and follow-up skills.
• Familiarity with mortgage compliance requirements, particularly the SAFE Act.
• Working knowledge on Encompass LOS is plus

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit