Associate Process Manager

.NET Software Developer
Experience Level: 4-6 Years
Location: [To be specified]
Employment Type: Full-time
Role Overview
We are seeking an experienced .NET Software Developer to join our team developing a sophisticated multi-tiered workflow management system for FedEx's Return Package Support operations. This role involves building and maintaining complex web applications that handle automated case assignment, research validation workflows, and real-time API integrations supporting thousands of daily transactions.
Key Responsibilities
Application Development:
Develop and maintain .NET MVC web applications for Research Agent, Research Checker, and Voice Agent workflows
Implement automated case assignment logic using FIFO methodology based on Code02 EndDateTime
Build responsive user interfaces for case management, progress tracking, and agent dashboards
Create secure API endpoints for real-time case updates and third-party integrations
Database Development:
Design and optimize SQL Server database schemas for case management, agent assignments, and workflow tracking
Develop stored procedures for complex business logic including eligibility checks and priority calculations
Implement database triggers and constraints to maintain data integrity across workflow transitions
Create efficient queries for case retrieval, reporting, and performance monitoring
API Integration & Development:
Develop RESTful APIs for Publisher API integration and real-time case status updates
Implement secure authentication and authorization mechanisms for multi-tier access
Build API endpoints for mobile and desktop agent applications
Create integration points with FedEx's existing package tracking and customer management systems
Workflow Implementation:
Code business logic for automated case routing between Research, Checker, and Voice Agent tiers
Implement time-based processing rules (8:15 PM cutoffs, 30-minute auto-expiration logic)
Develop escalation mechanisms and priority-based case assignment algorithms
Build progress indicators and real-time status tracking functionality
Quality Assurance:
Write comprehensive unit tests and integration tests for all developed components
Participate in code reviews and maintain coding standards documentation
Debug and resolve complex issues across the application stack
Support UAT activities and assist with production deployments
Required Technical Skills
Core Technologies:
ASP.NET MVC 5/Core: 4+ years of hands-on experience developing web applications
C#: Strong proficiency in object-oriented programming, LINQ, and async/await patterns
SQL Server: Expert-level skills in T-SQL, stored procedures, functions, and performance optimization
Entity Framework: Experience with Code First approach, migrations, and complex relationship mapping
Web APIs: RESTful API development, JSON serialization, and HTTP protocols
Frontend Technologies:
HTML5/CSS3: Modern web standards and responsive design principles
JavaScript/jQuery: Client-side scripting, AJAX calls, and DOM manipulation
Bootstrap: UI framework for responsive web design
Additional Technical Requirements:
Version Control: Git/TFS experience with branching and merging strategies
Database Design: Normalization, indexing strategies, and performance tuning
Authentication: Forms authentication, claims-based security, and role-based access control
Logging & Monitoring: Experience with logging frameworks (NLog, Serilog) and application monitoring

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital

eClerx Digital is the trusted partner of choice to many of the worlds largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visithttps://eclerx.com