Associate Process Manager

The ideal candidate should possess strong business understanding of finance industry with special focus on working in a brokerage function - LD Payables or Receivables, OTC Brokerage, Process know-how for handling exceptions and breaks (rates/lots) resolution enabling brokerage settlements, Hands on experience of GMI system. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team.

Billing and Brokerage- Associate Process Manager-Responsibilities

• Assisting analysts/senior analysts with query resolution & exceptions
• Client Management establish self as a valued partner and work closely to achieve goals defined.
• Handling client escalations & independently managing back office operations
• Generate Management Information (daily/weekly/monthly)
• Managing Daily/Weekly/Monthly calls with the client
• Mentoring & grooming of new/existing team members
• Highlight risk/control issues within the process to Senior Managers and work on mitigating them
• Identifying PI opportunities and deliver benefits
• Identify RPA opportunities within the process
• Documentation and Change Management
• Lead various quality initiatives across processes managed

Minimum Qualifications-

• Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)

• 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge ofworking in a brokerage function - LD Payables or Receivables, OTC Brokerage.

• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope

• Knowledge of / prior experience with offshoring processes and methodologies highly preferred

• Seeking a challenging new position in a dynamic high growth company and industry.

• Should be good with logical and quantitative abilities.

Preferred Qualifications-

• Ability to manage and complete specific tasks with minimal direction

• Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes

• Willingness to continuously learn, upgrade skills and stay relevant to business demands

• Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

About Us

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law