Collaborate with stakeholders, including business leaders, technical teams, and end-users, to gather requirements and define project goals.
Oversee project risks, issues, and dependencies, implementing mitigation strategies as needed.
Ensure Salesforce solutions align with best practices, compliance, and security requirements.
Manage project budgets, timelines, and reporting to stakeholders on progress and risks.
Facilitate effective communication and coordination between teams, vendors, and clients.
Drive Agile methodologies, ensuring efficient sprint planning, execution, and retrospectives.
Provide leadership, mentorship, and guidance to project teams and Salesforce developers.
Conduct post-project evaluations to improve future implementations.
Strong understanding of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, etc).
Proven ability to lead cross-functional teams in a fast-paced environment.
Excellent knowledge of Agile, Scrum, and Waterfall methodologies.
Experience with Salesforce configuration, customization, and integrations.
Strong problem-solving, analytical, and decision-making skills.
Excellent stakeholder management and communication skills.
RESPONSIBILITIES:
Ensuring client satisfaction above all else.
Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
Planning, organizing, and monitoring the project to deliver high quality business solutions.
Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance.
Ensuring project quality of work meets defined governance, process standards and best practices.
Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure.
Assisting the account management team in responding to new project requests.
Identifying opportunities in the current engagement to cross sell or up sell Nagarro s offerings.
