Associate People Experience Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Addressal and closure of questions about human resource topics (hire to retire) that comes from the employees/ex-employees/third party
• Maintain SLAs of phone calls, emails and web tickets that bags full employee service delivery
• Work through multiple channels of correspondence and document thru conversations with employee/ex-employee/third party
• Problem solving and decision making using available knowledge and other resources
• Active participation in process improvements programs
• Engagement readiness to facilitate HR services partners and business leaders
• Prioritization of critical/complex task, collaboration with internal/external members to table an effective solution
• Participation in the sessions that benefits to keep self and the team up to date in regard with the policies, procedures, system, and tools
• Engage with manager to discuss, plan, and execute self-development programs
• Deliver Quality the First Time, Every Time
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate with no active backlogs
• Adequate knowledge of Microsoft Office products
• Proven excellent communication skills - both written and verbal
• Proven adaptable and flexible
• Demonstrated integrity & compassion
• Demonstrated probing skills and listening etc.

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