Associate - Order Management

Role Title: Associate - Order Management

Location: HQ, Malleshwaram, Bangalore

Key Activities include

:1) Demo Activation & Account Setu

• pActivate demo accounts in the system upon receipt of completed demo request forms from salespersons or channel partners for ECG, Echo, and TCC products
• .Map customer workflows and configure service types in the system based on the requirements specified in the customer agreement
• .Manage product activation/coordination through the admin panel using email-based inputs
• .Remain available on WhatsApp groups for real-time demo activation requests - field teams wait at customer sites and expect immediate action

.2) Documentation Verification & Billin

• gVerify all customer documents - agreements, GST numbers, identity proofs, contact details, and signatures - for accuracy and completeness before processing
• .Coordination with the Finance team over Jira
• .Screen all onboarding requests against prior customer payment history; flag accounts with unresolved outstanding dues before proceeding

.3) Inventory Requests & Order Processin

• gCoordinate with the inventory team for all channel partner asset requirements and coordinate with the Inventory team to ensure machines are dispatched on time
• .Verify dealer purchase orders and check for outstanding dues before processing machinery requests
• .Process post-revenue account changes - name updates, ownership transfers, and service modifications - as routed by the Account Management team

.4) Cross-functional Coordinatio

• nCoordinate simultaneously across Sales, Finance, Inventory, and Account Management on multiple open requests
• .Coordination with field teams on activation status, documentation gaps, and timelines
• .Contribute to process improvement and documentation standardisation initiatives as the function evolves
• .Take ownership of assigned tasks and grow into senior responsibilities over time

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Requirement

• s:Bachelor's degree in Commerce (B.Com.) or Business Administration (BBA); fresher candidates are encouraged to appl
• y.0 - 2 years of experience in operations, back-office functions, or related role
• s.Prior exposure to healthcare, insurance processing, or document-intensive operations is an advantag
• e.Working knowledge of Google Sheets, Gmail, and online forms; familiarity with JIRA is a plu
• s.High attention to detail with the ability to catch errors at the documentation stage before they cause downstream issue
• s.Strong multitasking ability - this role handles several concurrent requests across teams, often under time pressur
• e.High ethical standards and ability to handle confidential customer and financial information with integrit
• y.Reliable and responsive; the role requires availability beyond standard hours to support field activations and international coverag

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Package: As per industry standards and candidate profi

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Why Join

• UsYou will be connected to every commercial team at Tricog - Sales, Finance, Account Management, Inventory, and Product - giving you unmatched cross-functional visibility from day
• one.Real accountability from the start: your actions directly determine whether a customer account is activated and revenue is recognised on t
• ime.Work at the centre of a health technology company making cardiac diagnostics faster and more accessible across India, the Philippines, and Malay
• sia.A team culture that values ownership, responsiveness, and learn