About this role:
Wells Fargo is seeking a Associate Operations Processor.
In this role, you will:
- Perform general clerical operations tasks that are routine in nature
- Receive, log, batch, and distribute work
- File, photocopy, and answer phones
- Prepare and distribute incoming and outgoing mail
- Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
- Work under close supervision following established procedures
Required Qualifications:
- 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualification:
- Cash Management team works on inbound payment activities inclusive of posting payments for Wire, Check, Automated Clearing House. Reporting related to cash activities, monitoring workflows, posting suspense, and posting payoffs. Review and validate a customer-initiated money movement request, including cashiers checks, book, or fund transfers (internal), loan advances or payments, or wire transfers and refunds.
- This position is responsible for managing end to end cash application processes, ensuring accuracy and efficiency in cash transactions, and supporting vendor finance and factoring processes.
- The role requires a strong understanding of cash operations and ability to manage deadline, troubleshoot issues, and contribute to team performance.
- Oversee daily cash application activities, ensuring timely and accurate processing of payments / transactions.
- Investigate, troubleshoot, and resolve exceptions.
- Analyze and address issues by escalating to management in a timely manner.
- Gain understanding of various Cash management related applications.
- Identify risk exposure in the process and able to come up with controls to ensure mitigation of risk.
- Exhibits detail-oriented skills to ensure zero/near ops loss situations.
- Flexibility to work in shifts and ensure timely completion of deliverables.
- High sense of accountability
- Require considerable knowledge of company personnel policies and practices.
- Collect data and prepare related operational reports
- Quick learner and ability to adapt to change.
- Good knowledge of accounting and corporate financial accounting system
- Demonstrates/maintains professional conduct under all circumstances.
- Passion for improving processes and tools to enhance business outcomes and operational efficiency.
- Highly motivated individual who can work well independently and, in a team, environment.
- Ability to recognize and escalate issues to management for any process breaches
- Bachelors degree in finance. Commerce, Business Administration, or a related field
- 0 to 6 months of operations support experience in Banking and Financial Services (BFS), or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Proficiency in MS office particularly Excels.
- Excellent communication skills and the ability to work collaboratively across teams.
- Familiarity with cash management systems will be desirable
Role: Operations - Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate
