Job Description
Position: Associate
Department: Order Planning & Control
Reporting to: General Manager
About Us
Owned by Stone Shippers Limited, Stonestry is a leading full-service Indian natural stone
manufacturer with four decades of experience. Stonestry specializes in sourcing, designing, and
delivering premium-quality quarzitic sandstone, limestone, basalt, marble, schist, slate and
granite.
Why Stonestry (Stone Shippers Limited) is a Great Place To Work
We are India's largest exporter of quartzitic sandstone, backed by over four decades of industry
experience. Our expertise spans a wide range of natural stones, including sandstone, limestone,
granite, marble, basalt, schist, and slate. With eight in-house quarries and partnerships with
200+ mines across India, we serve clients in over 15 countries through four state-of-the-art,
ISO-certified manufacturing facilities in North and South India.
Key Responsibilities
Order Management and Customer Coordination:
Oversee end-to-end order processing, including pricing for select customers.
Ensure timely adherence to the order dispatch schedule and proactively address delays.
Monitor and coordinate sample dispatches, ensuring prompt follow-ups with
customers.
Provide weekly updates to customers on their order status, addressing any concerns
proactively.
Participate in weekly customer calls to discuss updates, resolve queries, and strengthen
customer relationships.
Internal Coordination And Process Management
Work closely with production facilities to align order dispatches with production
timelines.
Collaborate with internal teams to ensure seamless execution of customer orders and
commitments.
Track and analyze customer complaints, providing solutions to enhance service quality.
Reporting & Follow-ups
Maintain accurate records of orders, dispatch schedules, and customer interactions.
Prepare and present reports on customer account status and order fulfilment metrics.
Escalate unresolved issues to senior management and suggest process improvements.
Requirement
Bachelor's degree in business administration, Supply Chain, or a related field.
2-4 years of experience in customer support, order processing, or sales coordination
roles.
Strong analytical and problem-solving skills with an ability to handle escalations.
Proficiency in CRM software, MS Office (Excel, Word, PowerPoint).
Excellent communication and negotiation skills to manage internal and external
stakeholders.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Preferred Experience
Experience in manufacturing, logistics, or supply chain management is a plus.
Prior experience in handling international customers and export documentation will be
an added advantage.
Working Days and time
Monday to Friday – 09.00 am to 05.30 pm (Work from Office )
Saturday – 09.00 am to 02.00 pm (Work from Home)
