Associate Nutritionist Customer Experience

Associate Nutritionist – Customer Experience at Mamalife

Company: Mamalife (www.mamalife.in)

Location: Gurgaon (Work from Office)

Experience: Fresher / 0–2 Years

Salary: 20,000–25,000 per month

Working Days: 6 Days a Week

About Mamalife: Mamalife is a fast-growing D2C nutrition and wellness brand dedicated to supporting mothers through their postpartum journey. We develop nutrition products designed around the everyday needs of new mothers, including lactation, recovery, and overall wellness.

We're looking for an enthusiastic and empathetic Associate Nutritionist who enjoys interacting with customers and wants to build a career in nutrition, wellness, and customer experience.

Key Responsibilities:

Customer Consultation & Nutrition Guidance

1. Speak with new and existing customers to understand their nutritional needs and concerns.
2. Provide basic nutrition and product-related guidance to pregnant and postpartum mothers within approved protocols.
3. Explain Mamalife products, their ingredients, benefits, and recommended usage.
4. Help customers select suitable products based on their requirements and escalate medical concerns to qualified professionals.

Order Confirmation Calls

1. Make outbound calls to customers to confirm orders and verify delivery details.
2. Answer product-related questions before dispatch.
3. Help reduce order cancellations and RTO (Return to Origin) through proactive customer communication.

Customer Feedback & Follow-up Calls

1. Call customers after purchase to collect feedback about their experience.
2. Understand product satisfaction, usage patterns, and customer concerns.
3. Encourage repeat purchases by following up with customers and helping them maintain their nutrition routines.
4. Record customer feedback and share insights with the internal team.

Customer Relationship Management

1. Maintain accurate customer records and call updates.
2. Handle customer queries professionally over calls and WhatsApp.
3. Coordinate with the operations and customer support teams to resolve customer issues.
4. Build positive, long-term relationships with Mamalife customers.

Who Can Apply

• Fresh graduates in B.Sc. Nutrition, Dietetics, Food & Nutrition, Clinical Nutrition, or related fields.
• Freshers are welcome. Prior experience is not required.
• Excellent communication skills in Hindi and English.
• Comfortable making outbound calls and interacting with customers throughout the day.
• Empathetic, patient, confident, and customer-focused.
• Basic computer skills and willingness to learn CRM tools.
• Interest in maternal nutrition, women's health, and wellness.

What We Offer

• Opportunity to work with a growing D2C nutrition brand.
• Practical exposure to maternal nutrition, customer consultations, and consumer wellness.
• Training on Mamalife products and customer communication.
• Hands-on experience in customer relationship management and D2C operations.
• Opportunity to grow within the nutrition and customer experience team.

Location: Gurgaon | Work from Office

Salary: 20,000–25,000/month

Working Schedule: 6 Days a Week

To Apply: Share your resume at [Confidential Information] with the subject Application – Associate Nutritionist.