Associate – Academic Delivery & Operations

Job Summary

We are looking for a proactive, organized, and responsible Associate – Academic Delivery & Operations to manage the smooth delivery of academic programs across multiple centres. The role involves coordinating with trainers, Centre Heads, students, and internal teams to ensure effective class delivery, trainer performance, operational efficiency, and timely resolution of grievances. The ideal candidate should have a combination of technical understanding, communication skills, people-management abilities, and strong operational discipline. The candidate will be responsible for managing IT Trainers, Digital Marketing Trainers, Animation Trainers, and other academic resources across various centres.

Key Responsibilities

1. Academic Delivery & Class Management

● Ensure smooth and timely delivery of classes across assigned centres.

● Monitor daily class schedules, trainer allocation, attendance, substitutions, and session continuity.

● Coordinate with trainers to ensure classes are conducted as per the planned curriculum and schedule.

● Monitor the quality and consistency of academic delivery across centres.

● Identify and address issues affecting class delivery, student learning, or trainer availability.

● Coordinate trainer replacements or alternative arrangements in case of absence or unavailability.

● Ensure trainers follow academic processes, classroom guidelines, and centre requirements.

2. Trainer Management

● Manage and coordinate a team of IT, Digital Marketing, Animation, and other technical/non-technical trainers.

● Maintain regular communication with trainers regarding schedules, curriculum, assignments, assessments, and operational requirements.

● Monitor trainer attendance, punctuality, availability, and overall performance.

● Coordinate onboarding and deployment of new trainers.

● Track trainer requirements across different centres and allocate resources accordingly.

● Collect and review trainer feedback and identify areas requiring improvement.

● Address trainer-related concerns and escalate critical issues to the appropriate management.

3. Centre Coordination

● Work closely with Centre Heads to ensure smooth academic and operational functioning.

● Coordinate academic requirements across multiple centres.

● Act as a link between trainers, Centre Heads, students, and the management team.

● Monitor centre-wise academic activities, schedules, trainer availability, and operational requirements.

● Conduct regular follow-ups with Centre Heads regarding pending issues and action items.

● Ensure academic processes and company standards are consistently followed across centres.

4. Student & Trainer Grievance Management

● Handle and resolve student, trainer, and academic delivery-related grievances.

● Understand the root cause of complaints and coordinate with the concerned stakeholders for resolution.

● Maintain proper records of grievances, actions taken, and resolution status.

● Ensure grievances are addressed within defined timelines.

● Escalate serious or unresolved matters to senior management with complete details and recommendations.

● Maintain professionalism and confidentiality while handling sensitive issues.

5. Technical & Academic Coordination

● Possess a basic-to-intermediate understanding of IT, Digital Marketing, Animation, and related technical domains to effectively coordinate with trainers.

● Understand course structures, curriculum requirements, learning outcomes, assignments, projects, and assessments.

● Coordinate with technical trainers regarding course content, practical sessions, projects, tools, and software requirements.

● Identify basic technical or academic issues and coordinate with the relevant trainer/team for resolution.

● Stay updated on relevant industry trends and emerging technologies to support academic operations.

6. Operations & Reporting

● Maintain centre-wise and trainer-wise operational records.

● Prepare regular reports related to trainer deployment, classes, attendance, grievances, academic activities, and operational issues.

● Track pending tasks and ensure timely closure.

● Maintain academic calendars, trainer schedules, and other operational documentation.

● Coordinate meetings, reviews, feedback sessions, and academic activities as required.

● Support management in implementing new academic processes and operational improvements.

Required Technical Skills

● Basic understanding of IT/Technology concepts.

● Understanding of Digital Marketing fundamentals, including platforms such as Meta Ads, Google Ads, SEO, social media, content marketing, etc.

● Proficiency in MS Excel/Google Sheets, MS Office, Google Workspace, and basic reporting tools. ● Ability to understand course structures, technical curriculum, projects, and trainer requirements.

● Ability to learn and work with HRMS, LMS, CRM, attendance, scheduling, and academic management systems.

● Strong data handling, reporting, documentation, and coordination skills.

Required Non-Technical Skills

● Excellent verbal and written communication.

● Strong coordination and interpersonal skills.

● Good people-management and relationship-management abilities.

● Strong problem-solving and decision-making skills.

● Ability to handle conflicts and grievances professionally.

● Strong organizational and time-management skills.

● Ability to multitask and manage multiple centres simultaneously.

● Attention to detail and follow-up discipline.

● Ability to work under pressure and meet deadlines.

● Strong ownership and accountability.

● Professional attitude with the ability to work with employees, trainers, students, and management.

Role Requirements

The candidate should be comfortable with managing multiple centres, coordinating with different categories of trainers, handling student and trainer grievances, resolving operational challenges, and working closely with Centre Heads and management. This is a high-coordination, people-management, and operations-oriented role requiring both technical understanding and strong interpersonal skills.