Associate, Merchant Support - noon Food (Dine Out)

Job title: Associate, Merchant Support

Location: Gurgaon, India

Reporting to: Senior Lead, Operations

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for Associate, Merchant Support who can help us move even faster.

noon's mission: Every door, every day.

About noon Food

Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and offering flexibility for the food and beverage industry in the Middle East.

noon Food is expanding its ecosystem through Dine Out, strengthening restaurant partnerships and unlocking more value for both merchants and customers, while enabling users to discover and access offers across F&B venues in the UAE.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

We are looking for a proactive and customer-focused Merchant Support Associate to join the noon Dine Out team. In this role, you will be the primary point of contact for our restaurant partners, handling inbound calls and emails, resolving operational issues, and collaborating with internal teams to ensure a seamless merchant experience. You will play a critical role in maintaining strong relationships with our F&B partners and ensuring their day-to-day success on the platform.

Merchant Communication & Support

• Handle inbound merchant calls professionally, providing timely and accurate resolutions to queries and issues.
• Respond to merchant email queries promptly, ensuring a high standard of written communication and follow-through.
• Manage and maintain merchant satisfaction by proactively addressing concerns and escalations.
• Document all merchant interactions and issue resolutions accurately in the relevant systems.

Internal Coordination

• Liaise with Operations, Sales, and Tech teams to relay merchant feedback, escalate unresolved issues, and ensure end-to-end resolution.
• Work closely with the onboarding and account management teams to ensure new merchants receive adequate support post-activation.
• Collaborate with the product and tech teams to report platform bugs or merchant-facing issues that require technical fixes.

Reporting & Continuous Improvement

• Maintain accurate logs of merchant interactions and contribute to weekly support reports.
• Suggest improvements to support processes, templates, and workflows based on merchant feedback.
• Assist in creating and updating FAQs, support documentation, and training materials for merchants.

What you'll need

• 1–2 years of experience in a customer support, merchant support, or operations role (F&B or tech industry experience is a plus).
• Strong problem-solving and critical thinking skills
• Great communicator with the ability to work with both internal teams and external partners
• Eager to learn, hands-on, and willing to take on new challenges
• Organized, detail-oriented, and able to multitask in a fast-paced environment

Who will excel

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.