About Urban Company
Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise
.
Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind
- -Customer love: Build a platform that offers truly delightful and differentiated servic
- esPartner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall liveliho
- odTechnology first: Bring innovation and technology to an age-old industr
y.
Key Responsibiliti
es 1. Vendor & Facility Manageme
nt The incumbent will own the end-to-end vendor lifecycle and facility operations for the corporate office, ensuring service continuity, cost efficiency, and complian
- ce.Manage day-to-day relationships with all facility vendors, including housekeeping, security, pantry & F&B, pest control, courier, office supplies, and maintenance contracto
- rs.Monitor vendor performance against defined SLAs and KPIs; conduct regular vendor review meetings and drive corrective actions for non-compliance or service laps
- es.Oversee AMC (Annual Maintenance Contracts) for critical office infrastructure including HVAC, fire suppression systems, DG sets, lifts, UPS, and electrical installatio
- ns.Coordinate with the building management office and landlord on lease obligations, common area maintenance, repairs, and property-related escalatio
- ns.Ensure all statutory facility licences and certificates (fire NOC, lift licence, shop establishment registration, etc.) are current and renewed well in advance of expi
- ry.Conduct periodic facility audits to assess condition of office infrastructure, identify maintenance needs, and implement preventive maintenance schedul
- es.Liaise with the IT and security teams for maintenance of access control, CCTV systems, and other tech-enabled facility syste
ms.
2. Employee Experience & Servi
ces The incumbent will be the primary custodian of the employee workplace experience at the Gurgaon office, ensuring services are seamless, responsive, and consistently excell
- ent.Act as the first point of contact for all employee workplace service requests; own query resolution, follow-up, and closure with high satisfaction standa
- rds.Manage front-of-house services including reception, visitor managem
- ent,Oversee meeting room management availability, upkeep, AV equipment functionality, and booking system administrat
- ion.Manage pantry, cafeteria, and vending services; ensure food quality, hygiene standards, and timely replenishment of consumab
- les.Plan and execute in-office events, town halls, leadership visits, and employee engagement activities in coordination with HR and Business te
- ams.Drive continuous improvement in workplace experience by gathering employee feedback through surveys, pulse checks, and direct interact
- ion.Coordinate new joiner on-boarding from a workplace perspective seat allocation, access cards, locker assignment, and office orientat
- ion.Ensure cleanliness, upkeep, and aesthetic standards of the office are maintained at all times, including common areas, workstations, cabins, and restro
- oms.Manage employee travel desk support, cab coordination, and ground transport arrangements as applica
- ble.Maintain the office notice boards, digital displays, and internal signage to ensure relevant and timely communicat
ion.
Skills & Competencies Technical Sk
- ills Proficiency in MS Office (Excel, Word, PowerPoint); experience with facility or helpdesk management systems is an advan
- tage.Good understanding of vendor management, contract administration, and purchase order proce
- sses.Knowledge of office infrastructure systems (HVAC, electrical, fire safety, access control) and statutory compliance requirem
- ents.Ability to read and maintain basic facility layouts and seat allocation p
lans.
Behavioural Compete
- ncies Strong stakeholder management and communication skills able to interact effectively with employees, vendors, and senior leade
- rship.High ownership mindset with a proactive and solution-oriented approach to problem-so
- lving.Service-first attitude genuinely committed to delivering a great workplace experience for empl
- oyees.Ability to manage multiple workstreams and vendors simultaneously in a fast-paced, high-footfall office enviro
- nment.Attention to detail and high standards for quality, cleanliness, and present
- ation.Collaborative team player with strong interpersonal skills and the ability to build trust across fun
ctions
Qualifications & Expe
- rience Bachelor's degree in Facilities Management, Hospitality, Business Administration, or a related
- field.4 7 years of experience in corporate facilities management, workplace operations, or a similar administrativ
- e role.Prior experience managing vendors and employee services in a large corporate office (400+ employees) is pre
- ferred.Experience in the hospitality or real estate sector is an added adv
antage.
