About Urban Company
Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -
- Customer love: Build a platform that offers truly delightful and differentiated services
- Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
- Technology first: Bring innovation and technology to an age-old industry.
Key Responsibilities
1. Vendor & Facility Management
The incumbent will own the end-to-end vendor lifecycle and facility operations for the corporate office, ensuring service continuity, cost efficiency, and compliance.
- Manage day-to-day relationships with all facility vendors, including housekeeping, security, pantry & F&B, pest control, courier, office supplies, and maintenance contractors.
- Monitor vendor performance against defined SLAs and KPIs; conduct regular vendor review meetings and drive corrective actions for non-compliance or service lapses.
- Oversee AMC (Annual Maintenance Contracts) for critical office infrastructure including HVAC, fire suppression systems, DG sets, lifts, UPS, and electrical installations.
- Coordinate with the building management office and landlord on lease obligations, common area maintenance, repairs, and property-related escalations.
- Ensure all statutory facility licences and certificates (fire NOC, lift licence, shop establishment registration, etc.) are current and renewed well in advance of expiry.
- Conduct periodic facility audits to assess condition of office infrastructure, identify maintenance needs, and implement preventive maintenance schedules.
- Liaise with the IT and security teams for maintenance of access control, CCTV systems, and other tech-enabled facility systems.
2. Employee Experience & Services
The incumbent will be the primary custodian of the employee workplace experience at the Gurgaon office, ensuring services are seamless, responsive, and consistently excellent.
- Act as the first point of contact for all employee workplace service requests; own query resolution, follow-up, and closure with high satisfaction standards.
- Manage front-of-house services including reception, visitor management,
- Oversee meeting room management availability, upkeep, AV equipment functionality, and booking system administration.
- Manage pantry, cafeteria, and vending services; ensure food quality, hygiene standards, and timely replenishment of consumables.
- Plan and execute in-office events, town halls, leadership visits, and employee engagement activities in coordination with HR and Business teams.
- Drive continuous improvement in workplace experience by gathering employee feedback through surveys, pulse checks, and direct interaction.
- Coordinate new joiner on-boarding from a workplace perspective seat allocation, access cards, locker assignment, and office orientation.
- Ensure cleanliness, upkeep, and aesthetic standards of the office are maintained at all times, including common areas, workstations, cabins, and restrooms.
- Manage employee travel desk support, cab coordination, and ground transport arrangements as applicable.
- Maintain the office notice boards, digital displays, and internal signage to ensure relevant and timely communication.
Skills & Competencies Technical Skills
- Proficiency in MS Office (Excel, Word, PowerPoint); experience with facility or helpdesk management systems is an advantage.
- Good understanding of vendor management, contract administration, and purchase order processes.
- Knowledge of office infrastructure systems (HVAC, electrical, fire safety, access control) and statutory compliance requirements.
- Ability to read and maintain basic facility layouts and seat allocation plans.
Behavioural Competencies
- Strong stakeholder management and communication skills able to interact effectively with employees, vendors, and senior leadership.
- High ownership mindset with a proactive and solution-oriented approach to problem-solving.
- Service-first attitude genuinely committed to delivering a great workplace experience for employees.
- Ability to manage multiple workstreams and vendors simultaneously in a fast-paced, high-footfall office environment.
- Attention to detail and high standards for quality, cleanliness, and presentation.
- Collaborative team player with strong interpersonal skills and the ability to build trust across functions
Qualifications & Experience
- Bachelor's degree in Facilities Management, Hospitality, Business Administration, or a related field.
- 4 7 years of experience in corporate facilities management, workplace operations, or a similar administrative role.
- Prior experience managing vendors and employee services in a large corporate office (400+ employees) is preferred.
- Experience in the hospitality or real estate sector is an added advantage.
