Associate Manager- Travel

About Urban Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

• Customer love: Build a platform that offers truly delightful and differentiated services
• Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
• Technology first: Bring innovation and technology to an age-old industry.

Position: Associate Manager – Travel

Location: Gurgaon HO

Department: Workplace & Administration - Travel Operations

Key Responsibility Areas (KRAs):

1.End-to-End Travel Management

• Handle all domestic and international travel requirements including flights, hotels, trains, buses, and visa services.
• Ensure timely and cost-effective travel bookings while adhering to company policies.

2.Vendor Coordination & Management

• Liaise with travel vendors, airlines, hotels, and visa agents for bookings and contracts.
• Negotiate rates and build strong vendor partnerships for seamless service delivery.
• Monitor vendor performance regularly to ensure service quality and compliance.

3.Travel Policy Compliance

• Enforce adherence to travel policies for all employees and escalate deviations when necessary.
• Recommend policy updates based on travel trends and operational feedback.

4.Visa & Documentation Support

• Facilitate international travel including visa documentation, insurance, and compliance with immigration regulations.
• Maintain a checklist and tracker for visa submissions, renewals, and validity.

5.MIS & Reporting

• Maintain accurate and up-to-date records of all travel bookings and costs.
• Share weekly/monthly reports with key stakeholders, including travel expense summaries and budget utilization.

6.Crisis & Last-Minute Travel Handling

• Ensure smooth handling of emergency and last-minute travel requests.
• Proactively resolve travel disruptions (cancellations, delays, rebookings).

7.Process Optimization

• Identify process improvement opportunities in travel management.
• Knowledge of MMT platform.

8.Team Coordination

• Guide and support junior travel coordinators if applicable.
• Ensure task delegation, knowledge sharing, and performance tracking.

Preferred Qualifications & Skills:

• Graduate with 4–6 years of relevant experience in managing both domestic and international travel.
• Proficiency in travel booking platforms like MMT.
• Strong negotiation, multitasking, and communication skills.
• Hands-on experience with MIS reporting and vendor coordination.
• Exposure to visa processing for international destinations is a must.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.