Associate Manager - (Strategy and Business Operations)

About the Team

Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions.

SBO's Core Mandate:

Act as the voice of the customer within Navi and represent Navi to its customers.

Drive industry-first, customer-facing innovations to solve large-scale problems (e.g., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims).

Key Operating Verticals:

Debt Management: Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behavior principles.

Customer Experience: Understanding users pain points and work with product and tech to

better our offerings.

Claims: Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront

Operations: Non customer facing operations focussed on making customer experience better while managing operations risk

Central Functions:

Process Excellence: Create, audit and improve people and various processes : broadly involves auditing and doing RCAs on people and processes and using that to drive actions which improves the business metrics for short and long term.

Control Tower: Real time monitoring of all critical business metrics along with pre-empting and intervening any issues at early stage

About the Role

At SBO, we are looking for bright people who are at the very cusp of their professional journey

and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential.

If you are someone who has exceeded expectations in MOST of the things you have taken up in

your life (be it academics, or work, or any hobbies), it's a place made for you.

What We Expect From You

Define and refine program objectives, strategies, and execution plans

Lead end-to-end program management, ensuring timely delivery and issue resolution

Collaborate with cross-functional teams (product, tech, analytics) to co-create solutions and drive business outcomes

Design and execute experiments to test new ideas and identify the most effective approaches

Develop workflows, dashboards, and metrics to track performance and effectiveness

Ensure project quality through adherence to best practices and continuous improvement

Identify risks early and implement mitigation strategies

Be part of a strategic initiative with the potential to transform the industry

Must Haves

Strong business-first mindset with a problem-solving approach

Highly analytical and data-driven in decision-making

Excellent verbal and written communication skills

Strong interpersonal skills with a collaborative working style

Self-starter with the ability to thrive in a fast-paced, dynamic environment

Proactive and innovative; comfortable exploring unconventional solutions

Tech-savvy and open to working in a technology-driven setup

Willingness to be hands-on and dive deep into problem-solving

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion

Indians. Guided by a strong customer-first approach, we are building tech-first solutions

that work at scale. Our offerings include a range of financial products and services

across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's

fastest-growing financial services organisations. But we're just getting started!

Our Culture

At Navi, we're a place where ambition meets opportunity and ideas turn into impact

quickly. We empower people with high ownership from the start, encouraging them to

solve meaningful problems and build with excellence. Teams here work in an

environment that values speed, collaboration and craftsmanship, while celebrating

learning, growth and shared wins along the way. Whether you're shaping the future of

fintech products or driving innovation behind the scenes, life at Navi means being part

of a high-energy, talent-driven workplace where your contributions truly make a

difference.

We're guided by our own operating system - The Navi OS - a set of principles that

shape how we work and win together. You can explore them at navi.com/our-values

to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.