Associate Manager - Quality

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description:

We are seeking a highly skilled and motivated Associate Manager- Quality to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.

• Manage and maintain the organization's quality management system, ensuring compliance with industry standards
• Lead quality assurance initiatives and continuous improvement projects
• Develop and track key performance indicators (KPIs) for quality metrics and meet sampling requirements
• Mentor and guide team members quality management practices
• Stay updated on industry trends and best practices in quality management

Qualifications:

• Bachelor's degree in business administration, Human Resources, or a related field
• Min of 5-6 years of mortgage experience and in those 1.5-2 years of relevant QA team leadership experience.
• Minimum 3 years of experience in Quality domain
• Minimum 2-3 years of experience in Mortgage Industry.
• Strong knowledge of quality management systems and process improvement methodologies
• Excellent project management skills with the ability to manage multiple initiatives simultaneously
• Advanced analytical and problem-solving skills
• Outstanding communication and presentation abilities
• I should have at least 2 years of team management experience.
• Proficiency in quality management tools
• Certifications in Quality Management (preferred)
• In-depth knowledge of industry standards and best practices quality management
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Excellent interpersonal skills with the ability to build relationships across all levels of the organization