Job Requirements
Role Purpose
We are looking for a highly accountable and proactive professional to own and lead the end-to-end operations, governance, risk controls, data, dashboards, and reporting for the Learning & Development function.
This role acts as the backbone of L&D, ensuring that learning operations run seamlessly, data is accurate and defensible, governance is strong, and leadership receives reliable insights for decision-making.
Key Responsibilities
- L&D Operations Ownership
- Own day-to-day L&D operations across classroom, digital, blended and certification programs.
- Ensure seamless execution of learning programs with minimal dependency and follow-ups.
- Act as the single point of accountability for operational efficiency within L&D.
- Governance, Risk & Compliance
- Design, implement and continuously strengthen L&D governance frameworks, SOPs and controls.
- Ensure compliance with internal policies, audit requirements, regulatory expectations and data standards.
- Proactively identify operational, data, and reporting risks and implement preventive controls.
- Manage exception handling with proper documentation and approvals.
- SOPs & Process Excellence
- Create, document and maintain clear SOPs for all L&D processes (program execution, LMS operations, reporting, vendor management, certifications, etc.).
- Drive standardisation and simplification of processes across businesses and geographies.
- Periodically review and audit SOP adherence and recommend improvements.
- LMS, Dashboards & Reporting
- Own LMS operations including configurations, program setup, assignments, tracking, completion, certifications and data integrity.
- Design and manage L&D dashboards for leadership covering participation, learning hours, compliance, ageing, effectiveness and exceptions.
- Ensure 100% data accuracy, consistent definitions and timely reporting.
- Respond to leadership and audit data requests with speed, clarity and confidence.
- Data Analytics & Insights
- Convert L&D data into meaningful insights and trends for leadership consumption.
- Track key metrics such as learning hours, coverage, compliance, program effectiveness and business-wise adoption.
- Highlight risks, gaps and action items proactivelybefore they escalate.
- Stakeholder & Vendor Management
- Partner closely with HRBPs, business teams, vendors and internal stakeholders to ensure smooth execution.
- Assertively manage timelines, dependencies and expectations.
- Escalate risks and slippages with facts and data, not assumptions.
- Continuous Improvement & Automation
- Identify opportunities for automation, digitisation and system-driven controls in L&D operations.
- Drive process improvements that reduce manual effort, errors and rework.
- Build scalable systems that can sustain growth and increasing learning volumes.
Key Skills & Competencies
- Strong ownership mindset with high accountability
- Proactive, structured and detail-oriented
- Assertive with the ability to challenge constructively
- Strong governance, risk and control orientation
- High comfort with data, dashboards and analytics
- Excellent stakeholder and communication skills
- Ability to work independently in a high-volume environment
Technical / Functional Skills
- Hands-on experience with LMS platforms (administration, reporting, dashboards)
- Strong working knowledge of Excel / reporting tools (advanced formulas, pivots, dashboards)
- Exposure to audits, compliance, governance frameworks (preferred)
- Experience in HR / L&D operations in BFSI or large enterprise environments (preferred
