Associate Manager, Inside Sales

4-7 Years

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Early Applicant

Job Description

Job Summary

This role is responsible for managing a team of inside sales representatives and/or supervisors to achieve revenue goals. The role collaborates with management to align strategies, refine sales approaches, and optimize operations. The role drives initiatives, manages talent, and stays updated on market trends while achieving and/or exceeding quotas.

Responsibilities

Leads a team of inside sales representatives and/or supervisors, providing guidance to accomplish revenue and expense targets effectively.
Collaborates with management to ensure team strategies are aligned with broader sales and business objectives.
Builds and maintains strong relationships with customers, addressing their needs and concerns to ensure long-term satisfaction and retention.
Assists the team in meeting sales goals by refining call strategies, offering market perspectives, and executing process enhancements.
Compiles and delivers regular performance reports, highlighting sales progress, addressing challenges, and exploring opportunities.
Acts as a point of escalation for customer issues, ensuring timely resolution of sales-related concerns.
Initiates outbound marketing campaigns, explores installed base opportunities, and drives strategic initiatives as required.
Oversees day-to-day sales operations, identifying areas for refinement and optimizing resource allocation.
Manages talent pipeline through recruitment, performance evaluation, training initiatives, and career advancement support.
Stays updated on market trends, competitor activities, and customer preferences, sharing insights with the team to adapt sales strategies accordingly.

Education & Experience Recommended

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of job-related experience or 2-4 years of management experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

Knowledge & Skills

Cross-Org Skills

Impact & Scope

Impacts multiple teams and supports projects requiring understanding of multiple disciplines or areas of HP.

Complexity

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.