Associate Manager

Location: Chennai

Responsibilities:

. Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.

. Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.

. Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.

. Maintain headcount reporting, attrition tracking, and business trends for all functions.

. Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans.

. Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models. Requirements:

. Excellent written and verbal communication skills. Open to rotational shift. Complete WFO profile.

Experience: 4-5 years

Sat and Sun fixed off.

Rotational Shifts.

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