Associate Manager HR

About the Organization

At eGov, we start with citizens and the everyday public services that shape their lives. A parent is bringing a child to a clinic. A family waiting for water . A streetlight that finally gets fixed. In those moments, government is not policy or process—it is lived experience. We believe everyone deserves public services that are accessible, responsive, and transparent—services that work consistently, reach everyone, and respect people's time and dignity.

To make this possible, we partner closely with governments to strengthen the foundations on which public services run. Our core approach is offering the DIGIT platform - a Digital Public Infrastructure (DPI) - that helps create shared, reusable digital systems that enable governments to plan, deliver, and monitor public services at scale. DPI is not about a single application or program; it is about creating common rails that many services, departments, and partners can use over time.

But public services do not improve solely through technology. We work with governments on strategy, institutional design, and implementation, and we help build ecosystems of partners that can deliver together. By aligning policy, processes, people, financing, and digital systems, we support the state to turn intent into services that work on the ground.

Across India, Africa, and other emerging economies, we help governments move from fragmented, project-led digitisation to durable public infrastructure that belongs to the state and quietly improves public services day after day. When this works well, citizens may never see the systems behind it—but they feel the difference in how services show up in their lives.

We currently work in 10 countries, and more than 1 billion people and hundreds of sectoral public services systems have been built on DIGIT.

You'll thrive here if you:

• Care deeply about citizens and the quality of public services
• Believe strong state capacity is essential to inclusive development
• Enjoy working across strategy, partnerships, and execution
• Want to build systems that endure beyond individual projects

We are strategists, technologists, momentum builders, and partners—but above all, people committed to making public services work better for everyone.

Why Work With Us

Make Large-Scale Impact: Contribute to initiatives that drive significant societal change at national and global levels.

Learn from Experts: Gain mentorship from experienced professionals across our ecosystem.

Use Technology for Good: Be part of a team dedicated to solving real-world problems through digital innovation.

Grow and Lead: Take on high-ownership roles in a culture that values innovation, collaboration, and excellence.

Role Summary:

The HR Associate Manager will play a dual role spanning Employee Experience, HR Operations, and HR Partnering (HRBP). This role is responsible for enhancing employee engagement, ensuring seamless HR operations, and partnering with organizational leaders to drive people strategies aligned with organizational goals.

Key Responsibilities:

1. Employee Experience

• Drive initiatives to enhance overall employee engagement and satisfaction across the employee lifecycle
• Design and implement employee listening mechanisms (surveys, feedback forums, skip-level meetings)
• Lead engagement programs and culture-building activities
• Partner with leadership to strengthen organizational culture and employee value proposition (EVP)
• Analyze employee feedback and recommend actionable insights

2. HR Operations

• Oversee end-to-end HR operations including onboarding, offboarding, documentation, and HR compliance
• Ensure accuracy and efficiency in HR systems (HRMS), data management, and reporting
• Manage payroll inputs, benefits administration, and statutory compliance (PF, Gratuity, etc.)
• Drive process improvements and automation initiatives in HR operations
• Ensure adherence to company policies and regulatory requirements

3. HR Partnering (HRBP)

• Act as a strategic partner to organizational leaders on workforce planning and organizational design
• Support performance management processes, including goal setting, reviews, and calibration
• Partner with managers on talent development, succession planning, and retention strategies
• Provide guidance on employee relations, conflict resolution, and disciplinary actions
• Enable leadership with data-driven insights on people metrics

4. Talent & Capability Development

• Identify skill gaps and support learning & development initiatives
• Facilitate leadership development and capability-building programs
• Support internal mobility and career progression frameworks

5. HR Analytics & Reporting

• Track and analyze key HR metrics (attrition, engagement, performance, diversity, etc.)
• Prepare dashboards and reports for leadership reviews
• Use data insights to drive strategic HR interventions

Qualifications & Experience:

• MBA / PGDM in Human Resources or related field
• More than 6 years of HR experience with exposure to HRBP roles + HR Operations
• Strong understanding of HR best practices and application of technology in HR
• Experience in managing employee engagement and culture initiatives

Key Skills & Competencies:

• Strong stakeholder management and influencing skills
• Excellent communication and interpersonal abilities
• Problem-solving and conflict resolution skills
• Data-driven mindset with strong analytical capabilities
• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience:

• Exposure to HRMS tools (Zoho, Success Factor, Darwinbox, SAP, etc.)
• Certification in HR (e.g., SHRM-CP, SHRM-SCP) is a plus

Success Metrics:

• Improvement of OHI (Organizational Health Index) scores
• Improvement in employee engagement scores
• Efficiency in HR operations and process turnaround time
• Stakeholder satisfaction and leadership alignment

Application Process

Interested candidates may upload their updated CV and details in the link: https://forms.gle/dV3HmTJ9DQrxDPLe8

Please note that the applications will be reviewed on a rolling basis and the position may be closed once suitable candidates are identified. Only short-listed candidates will receive an acknowledgment and will be called for personal interactions.