Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy.
Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime.
Support efforts to optimize data models, enhance report performance, and reduce query execution times.
Work closely with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to support data-driven decision-making.
Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements.
Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders.
Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams.
Assist in maintaining service-level agreements (SLAs) and engaging with subject matter experts (SMEs) to meet business demands effectively.
Partner in the work intake process and Agile management practices to ensure alignment with PepsiCo's operational goals and objectives.
Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency.
Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving.
Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively.
Assist in fostering a collaborative, high-performing team culture by supporting the team's operational growth and skill development.
Help ensure agility within the team by enabling swift priority changes while maintaining productivity.
Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization.
Qualifications
7+ years of technology work experience in a large-scale global organization – CPG preferred.
7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools.
7+ years of experience working within a cross-functional IT organization.
4+ years of experience in a leadership or team coordination role.
Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively.
Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels.
Demonstrated ability to take ownership, drive results, and ensure operational excellence.
Passion for delivering excellent customer experiences and fostering a customer-first culture.
Willingness to learn new skills and technologies in a dynamic environment.
Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment.
Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience.
Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance.
Ability to analyze complex issues, identify root causes, and implement effective solutions.
Ability to build and maintain strong cross-functional relationships based on trust and respect.
Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration.
Track record of achieving results in fast-paced and evolving environments.
Experience working in global or multi-country environments, preferably with data and BI implementations.
Understanding of key concepts related to master data management, data standards, analytics, and digital transformation.
Basic knowledge of data acquisition, data catalogs, and data management tools.
Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships
