Associate Manager, Customer Success - EST timezone
Associate Manager, Customer Success - EST timezone
Insightsoftware10-13 Years
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Job Description
- Bachelors Degree, preferably in business or a related field.
- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.
- Proven experience managing Customer Success teams of approximately 10 members directly.
- 5+ years of experience in managerial roles.
- Experience working in large-scale organizations with diverse teams and processes.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
- High attention to detail with working knowledge of reporting and analytics solutions.
- Strong knowledge and experience in CSA (Customer Success Associate) activities.
- High level of agility and ability to manage change effectively.
- Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders.
- Experience improving customer experience and driving increased retention and growth.
- Proven track record of managing and leading Customer Success teams while dealing with global clients.
- Expertise in team building, coaching, and developing talent within Customer Success.
- Strong leadership and team management skills.
- Experience managing large volumes of uncovered or low-touch customers is desirable.
- Proficiency with Salesforce: The Customer Company or experience with any CRM tool.
- Experience working in a software company, particularly in renewals, retention, or customer success departments.
- Hands-on experience in resolution and escalation management.
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Key Skills
About Company
Skills:
O2c Cycle, collection tools software, credit risk assessment, customer account reconciliation, Root Cause Analysis, billing, Analytical Skills, Collections Process, Financial Systems, Invoicing, customer master data, aging trend analysis, collection effectiveness KPIs, Dispute Management