Responsibilities
a text-decoration: none; color: #464feb; tr th, tr td border: 1px solid #e6e6e6; tr th background-color: #f5f5f5;
Banquet Sales & Business Development
- Develop and execute sales strategies to maximize banquet, conference, wedding, and event revenues.
- Generate new business opportunities through corporate clients, event planners, wedding planners, travel partners, and other channels.
- Identify and pursue potential clients through networking, referrals, database marketing, and market visits.
- Conduct sales presentations, site inspections, and property tours for prospective clients.
- Negotiate pricing, contracts, and commercial terms while maintaining profitability.
Client Relationship Management
- Build and maintain long-term relationships with corporate accounts, event management companies, wedding planners, and key stakeholders.
- Act as the primary point of contact for clients throughout the event sales lifecycle.
- Ensure high levels of customer satisfaction through timely communication and service excellence.
- Address client concerns and coordinate with internal teams for effective resolution.
Event Planning & Coordination
- Coordinate with Operations, Banquet, Kitchen, Finance, and Facility teams to ensure smooth event execution.
- Monitor event requirements and ensure commitments made during the sales process are delivered effectively.
- Participate in pre-event planning meetings and post-event feedback reviews.
- Ensure successful execution of conferences, exhibitions, social events, weddings, and corporate gatherings.
Revenue & Performance Management
- Drive banquet revenue and achieve monthly, quarterly, and annual sales targets.
- Prepare sales forecasts, budget plans, and revenue reports.
- Analyze market trends, competitor activities, and customer requirements to identify growth opportunities.
- Optimize banquet space utilization and maximize revenue generation.
Market Intelligence & Business Growth
- Conduct market research to understand customer preferences and emerging event trends.
- Develop promotional campaigns in collaboration with the marketing team.
- Maintain and update CRM/database of clients and business opportunities.
- Represent the organization at industry events, trade fairs, and networking forums.
Reporting & Compliance
- Prepare MIS reports related to sales pipeline, conversions, revenue generation, and customer engagement.
- Ensure compliance with company policies, commercial approvals, and contractual requirements.
- Maintain accurate documentation of bookings, contracts, and client communications.
Qualifications
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, Marketing, or related field.
- MBA/PGDM in Marketing or Hospitality Management will be preferred.
