Associate Manager - Account Receivable

At the core of Tata Consumer Products business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.

This job opportunity closely aligns with one of these key strategic pillars, which is driving Operational Delivery & Excellence/Customer management and communication/Leadership and People Management/Process Improvement/Cross Functional activities. The job aims to bring tangible business value by accelerating the company's growth & Expansion plan making sure that services are being seamlessly delivered to the clients of an organization.

Ensure proper documentation for Internal controls and requirements and play active part in the audits

Control on Financial leakage

Accountable for reporting compliance with minimum standards of Finance Control & Compliance Framework

Identifies and manages risk impacting service delivery, finances, statutory requirement and reputational loss for SSC.

Ensures Business continuity / disaster recovery plans are successfully implemented and tested regularly with Business

Assurance team.

Work with stakeholders to ensure that there are appropriate assurance mechanisms in place to monitor risks and controls

Bring in best practice from elsewhere.

Customer Service

Manage relationships and communication with customers

Manage allocation of work to members of the team, back-up and leave/ absenteeism planning

Identify potential sensitive issues and escalate it to the appropriate level

Manages stakeholder expectations against contractual commitments and SLAs applying monthly reporting and the contract as a

relationship building tool.

Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures

Internal Processes

Improve operational efficiency by exploring new ways of working through process improvements.

Innovate ways to automate process by rolling out quality initiatives.

Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT, Productivity and

Customer Satisfaction

Implement better work practices to achieve high standards of work and maintain established work procedures

Provide quality service / advice in accordance with agreed service standards

Review of Customer Leger / Collection / GL / Reconciliation / Follow up with stakeholders

Support for Automation / MIS

Innovation and Learning

Help motivate others in the AR team to achieve targets and performance standards

Provide coaching and support to help achieve performance expectations.

Provide advice to colleagues in the team

What are the Critical success factors for the Role

Master's degree in Finance / Inter CA / ICWA / CMA Knowledge of SAP & Excel Must

10 + years of relevant work experience handling O2C/AR functions. 3 + Years of experience in a Team lead role