Job Summary
- The Account Management Team is a part of the Network & Nostro Management division at Standard Chartered Bank. This team is responsible for the comprehensive management of bank Nostro, ensuring all processes are executed efficiently and in compliance with defined standards. As a member of this team, you will be involved in various critical activities, from account setup to system oversight, contributing to the seamless operation of account management functions.
- As an Associate Manager for the Account Management team within the Network & Nostro Management Centre of Excellence (NNM COE), you will support the business by facilitating the Nostro account-related activities. This role involves collaborating with key stakeholders from the business to oversee and execute the opening, closure, and amendment of Nostro accounts via the Nostro Account Management System (NAMS), ensuring adherence to defined processes and related systems.
Responsibilities
Key Responsibilities
- Facilitate and monitor the account opening, closure, and amendment process via NAMS (Nostro Account Management System).
- Work closely with business units to ensure urgent cases are addressed promptly, handholding any issues or removing roadblocks to ensure requests are completed on time and accurately.
- Ensure all prerequisites for account activities are in place, meeting both internal and external standards.
- Liaise with internal stakeholders and external providers to facilitate the account opening/closure process and resolve any issues that may arise.
- Accountable for numerous control and reconciliation processes to ensure the integrity of the internal team and database.
- Maintain a sound understanding of Nostro/account management processes, lifecycle, and various products like Correspondent Banking, Cash and Custody.
- Actively look for opportunities to standardize processes, automate, or eliminate non-value-added activities and implement them for process improvements.
- Perform end-to-end analysis of processes and controls and propose solutions for addressing gaps from an Account Management team perspective.
- Participate in projects involving the migration of accounts from one provider to another, manage projects related to switching agents for accounts, and coordinate with stakeholders to ensure a smooth transition and maintain continuity of service.
- Follow up on risks with both internal teams and external stakeholders to ensure timely closure without becoming overdue, and promptly update actions to risk teams ahead of target timelines.
- Building and maintaining strong relationships with stakeholders involves regular engagement and open communication through meetings, emails, and calls to keep them informed and address any questions or concerns promptly.
- Participate in the rollout of new systems if any, perform User Acceptance Testing (UAT), undergo training, provide ongoing feedback for improvement, and operationalize new processes associated with the system rollout.
- Provide training to new users as per the defined process by developing and implementing a structured training program that aligns with process standards.
- Ensure that process documents are regularly reviewed and updated to accurately reflect current on-the-ground practices.
Risk Management
- Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
- Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams.
- Ensure compliance with applicable policies, standards, and process requirement.
- Follow up on risks with both internal teams and external stakeholders to ensure timely closure without becoming overdue, and promptly update actions to risk teams ahead of target timelines.
Business*
- Facilitate account-related activities and serve as a point of contact for the business to provide updates, assist in remediating roadblocks, and support urgent account opening or closure.
- Oversee ongoing NAMS cases, ensuring adherence to defined processes and related systems.
- Collaborate with key stakeholders to identify and evaluate potential risks associated with the process.
- Assist in developing and implementing risk mitigation strategies to manage identified risks effectively.
Processes*
- Manage the daily operational aspects of AM COE, including monitoring the progress, identify the potential risk, engagement with stakeholders and all activities related to account management.
- Continuously monitor NAMS queue to track ongoing progress and address any risk.
- Analyse data and propose the rationalization of Nostro accounts and other improvement strategies.
- Participate in the rollout of new systems, perform User Acceptance Testing (UAT), undergo training, and provide ongoing feedback for improvement.
People & Talent *
- Assist in leading and mentoring a team of professionals within the AM COE, fostering a culture of excellence and continuous improvement.
- Provide training and development opportunities to enhance the skills and knowledge of team members.
- Collaborate with cross-functional teams to ensure effective execution of AM COE processes and initiatives.
- Promote a culture of risk awareness and compliance within the organization.
- Lead through example to build an appropriate culture and values.
- Set appropriate tone and expectations from their team and work in collaboration with stakeholders.
- Sound operational knowledge of related banking processes as it relates to the Nostro, account management and different products like cash & correspondent, custody, and reconciliation.
- Data management skill and awareness, this role needs to understand the value of data, from how it is captured and the responsibility of ensuring accuracy.
Risk Management*
- Help identify, assess, and manage risks associated in the process.
- Support the development and implementation of risk mitigation strategies to address identified risks.
- Ensure compliance with applicable policies, standards, laws, and industry regulations.
- Conduct regular risk assessments and assist in any control activities of account management to ensure ongoing compliance and risk management.
- Understand and actively participate in the yearly Risk and Control Self-Assessment (RCSA) review, ensuring compliance throughout the year.
Governance *
- Assist in establishing and maintaining governance frameworks of the Account Management process to ensure accountability and transparency.
- Ensure adherence to governance policies and procedures in the execution of the processes.
- Ensure that all Account Management activities are conducted in accordance with the defined process and standards.
- Responsible for running the defined controls as per the Risk and Control Self-Assessment (RCSA). This includes understanding the associated risks, Key Indicators of Control (KIC), and the risk reporting matrix.
- Ensure that all controls are effectively implemented/executed and monitored, identifying potential risks, and accurately reporting on risk forms.
Regulatory & Business Conduct *
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank's Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key stakeholders*
The Account Management, NNM CoE have the following key stakeholders:
- Global head of Network and Nostro Management
- Network and Nostro Management MT
- Business
Skills And Experience
- MS excel, Power point and world
Qualifications
- Bachelor's degree and experience, with a minimum of 8 years of experience in capital markets and Nostro account management process.
- Team player with a flexible attitude and dynamic/adaptive approach.
- Ability to work independently and adapt to changing priorities.
- Experience in working with cross-functional teams and managing complex projects.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Excellent verbal and written communication skills to effectively convey complex information to stakeholders at all levels.
- Strong interpersonal skills to build and maintain relationships with internal and external stakeholders.
- Ability to make informed and timely decisions, especially under pressure.
- Proven ability to support and assist in managing teams.
- Skilled in resolving conflicts and finding mutually beneficial solutions.
- Ability to adapt to changing roles and manage multiple priorities in a dynamic environment.
- High level of attention to detail to ensure accuracy and compliance in risk management processes.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
