Associate - LMS and QA

We are seeking a detail-oriented Associate - LMS and QA to take primary responsibility for administering our Learning Management System (LMS), preferably Moodle. In this role, you will be instrumental in creating and managing courses, ensuring the seamless deployment of e-learning content, and providing essential technical support to end-users. You will work with curated content from various sources, maintain data integrity, and play a key role in ensuring the quality and functionality of our digital learning environment.

Key Responsibilities

• LMS Content Management:
• Create Learning Plans/Curriculums and upload SCORM/AICC content as per training requirements.
• Edit and update e-learning modules using Articulate Storyline.
• Manage Learning Objects (upload, update, retire, tag management, skill management, badges).
• Organize and manage all courses, content, users, and data within the LMS (Moodle).
• Quality Assurance & Testing:
• Test SCORM content using tools like Cloud.Scorm.
• Upload and test various content types (SCORM, documents, videos, learning assets) within the LMS.
• Technical Support & Troubleshooting:
• Provide day-to-day technical support for end-users in the LMS by troubleshooting issues and educating them on platform functionality.
• Investigate any LMS issues, document them, liaise with support teams, and work towards resolution.
• Best Practices & Process Implementation:
• Implement best practices, training guides, and new processes for the LMS (Moodle).
• Support online e-learning courses deployment activities (Pre, During & Post project work).

Qualifications

• Education: Graduate degree.
• Experience: Proven experience using and managing a Learning Management System (Moodle preferred).
• Direct experience with Articulate Storyline 360.

Skills

• LMS Administration: Strong understanding of LMS functionalities, particularly Moodle, for content, user, and data management.
• Technical Troubleshooting: Ability to investigate and resolve technical issues within an LMS environment.
• Content Management: Proficiency in editing and updating e-learning modules and managing various learning objects.
• Communication: Strong interpersonal and good overall communication skills for user support and stakeholder liaison.
• Software Proficiency: Proficient with Microsoft Office and Windows-based applications, especially Word, Excel, and Outlook.
• Work Ethic: Ability to take initiative and work independently.