Job Description – Associate Lead – Global Immigration (GI)
Job Title: Associate Lead – Global Immigration
Location: Pune, Maharashtra
Preferred Profiles: Candidates currently in Pune.
Experience: 3–5 years (preferred: experience in Immigration processes)
Educational Qualification: Any Graduate / Post-Graduate, preferably in HR or Travel.
Role Summary
The Associate Lead – Global Immigration (GI) will be responsible for managing endtoend immigration and visa processes across multiple geographies. The role requires strong domain knowledge, stakeholder coordination, and a customercentric approach. The individual will work closely with internal teams, employees, consultants, and external agencies to ensure accurate and timely processing of all immigrationrelated activities.
Key Responsibilities
1. Visa & Immigration Processing
- Manage and execute endtoend visa processing for multiple countries.
- Coordinate with employees, consulates, and external partners for document collection, submission, and followups.
- Maintain uptodate knowledge of countries specific immigration rules, documentation changes, and compliance updates.
2. Legalization & Documentation
- Handle and coordinate the legalization/attestation process for required documents.
- Ensure accuracy and completeness of documentation submitted for consular processing.
- Maintain strong understanding of global legalization procedures.
3. Stakeholder Management
- Collaborate with internal teams, business units, and HR partners to support travel, deployment, and assignmentrelated needs.
- Provide immigrationrelated guidance and updates to employees and stakeholders.
4. Customer & Service Orientation
- Maintain a customercentric approach while handling queries, escalations, and support needs.
- Ensure timely and professional communication with both internal and external customers.
5. Reporting & Documentation Management
- Track immigration cases, maintain logs, and update dashboards.
- Ensure proper documentation, filing, and audit readiness.
6. Tools & Systems
- Handson experience with MS Office (Excel, PowerPoint, Word).
- Ability to work with internal systems, trackers, and databases.
Key Skills & Competencies
- Strong knowledge of global visa processes and documentation
- Understanding of legalization/attestation procedures
- Excellent communication & coordination skills
- Ability to work effectively in teams
- Strong attention to detail and process orientation
- Customercentric mindset
- Proficiency in MS Office tools
