The Role:Strategy s IT Support Engineer will provide desktop and help desk support to technical and non-technical employees, executive management, and event support (both on and off-site).
Your Focus:
- Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment.
- Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices.
- Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment.
- Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android.
- Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets.
- Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services
