Role Overview
The Desktop & System Administrator is responsible for maintaining, supporting, and securing end-user systems and IT infrastructure. This role ensures smooth day-to-day IT operations, system availability, user support, and compliance with security policies.
Key Responsibilities
Desktop & End-User Support
- Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals
- Install, configure, and troubleshoot Windows/macOS systems
- Manage OS upgrades, patches, and software installations
- Resolve hardware, software, and network-related issues
- Support users via tickets, email, phone, or remote tools
- Maintain IT asset inventory and documentation
System Administration
- Manage and monitor Windows/Linux servers
- Handle user account management (AD, LDAP, local users)
- Configure and maintain Active Directory, Group Policies
- Manage file servers, permissions, and shared resources
- Monitor system performance, uptime, and logs
- Perform system backups and restoration
Network & Security
- Basic network troubleshooting (LAN, WAN, Wi-Fi, VPN)
- Manage endpoint security tools (Antivirus, EDR/XDR)
- Apply security patches and updates
- Enforce IT security policies and access controls
- Assist in incident response and audits (ISO/IT compliance)
Cloud & Tools (Good to Have)
- Support cloud services (AWS, Azure, Google Workspace, M365)
- Manage email systems, DNS, and SSL certificates
- Work with ticketing tools (Jira, ServiceNow, Freshservice, etc.)
- Support monitoring tools (Zabbix, Prometheus, CloudWatch)
Required Skills & Qualifications
Technical Skills
- Strong knowledge of Windows OS (10/11, Server 2016+)
- Basic Linux administration
- Active Directory & Group Policy
- Hardware troubleshooting
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Backup and recovery concepts
Soft Skills
- Strong communication and user-handling skills
- Problem-solving mindset
- Ability to work independently and under pressure
- Good documentation and reporting skills
Preferred Qualifications
- IT certifications (MCSE, MCSA, CompTIA A+/Network+, Linux+)
- Experience with ISO 27001 / security compliance
- Experience in managing 100+ users environment
Working Conditions
- May require on-call or weekend support
- On-site system troubleshooting as required
