Act as the primary point of contact for all technical issues via Jira Service Management (ITSM).
Maintain and optimize ITIL-based workflows (Incident, Request, and Asset Management).
Coordinate with the Procurement & HR team for hardware procurement, inventory tracking, and global logistics for remote/in the office employees.
Identity & Access Management (IAM)
Familiar with the working of Okta, including SSO integrations, MFA enforcement, and group-based access control/RBAC & SCIM integrations for app downstreaming.
Execute seamless Employee Lifecycle Management: automating onboarding (provisioning) and offboarding (deprovisioning) to ensure Zero Trust security.
Perform regular access audits, as guided by the IT Lead, to ensure compliance with security policies.
Systems Administration
Requires administrative knowledge of directory services (Entra, Okta, etc.).
Manage the administration of the various tools used by the organization for daily operations.
Must have fair understanding of the Endpoint Management tools (Jamf, Jumpcloud, Rippling, etc).
Strengthen and enforce policies within the Google Workspace (GWS) Security stack.
Network Support: Provide strong troubleshooting knowledge for office networking, VPNs, and IT assets, including conferencing hardware (A/V), Laptops, Cameras, and Printer, etc..
Projects
Execute project rollouts initiated by the IT team, ensuring alignment with the IT Projects roadmap.
Collaborate with global teams to implement new technologies that match evolving business needs under the IT Head's guidance.
Act as a proactive partner to the IT Helpdesk for org-wide hardware deployments.
Generate timely reporting and data representation for IT Operations.
Support GRC (Governance, Risk, and Compliance) activities, such as evidence collection during audits (ISO, SOC2, etc.).
Execute the implementation of new systems, applications, and technologies under IT Head's supervision
Required Skills & Qualifications
Experience: 3–5 years in a dedicated IT Support or IT Operations role within a fast-paced environment.
The Stack:
IAM: Deep familiarity with Okta & Google workspace (Workflows experience is a huge plus).
Productivity: Administrative knowledge of GWS and Office 365 administration.
OS: Knowledge in macOS & Windows troubleshooting and deployment.
ITSM: Hands-on experience with Jira Service Management or similar enterprise ticketing systems.
Demonstrated enterprise-level IT reporting skills
Automation Mindset: A strong inclination for automation; actively seeking ways to automate manual processes using tools like Okta Workflows, scripting, and AI- based workflow creations.
Communication: Ability to translate complex technical terminology into understandable instructions for non-technical user
Continuous Learning: A commitment to a learning attitude and adaptability to the fast-changing IT and Security landscape
