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Associate, IT End User Services
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Associate, IT End User Services
Bridgestone Americas0-2 Years
- Posted an hour ago
- Be among the first 10 applicants
Job Description
About The Role
We are seeking an Associate, IT End User Services to join our support team and deliver exceptional technical assistance to our end users. This role serves as the frontline of IT support for Bridgestone's proprietary customer-facing systems, resolving day-to-day technical issues while ensuring a seamless user experience across systems and tools.
What You'll Do
We are seeking an Associate, IT End User Services to join our support team and deliver exceptional technical assistance to our end users. This role serves as the frontline of IT support for Bridgestone's proprietary customer-facing systems, resolving day-to-day technical issues while ensuring a seamless user experience across systems and tools.
What You'll Do
- Provide Tier 1 technical support via phone, email, and support portal
- Troubleshoot and resolve issues related to:
- User access and account management
- Business applications (e.g., internal platforms, portals)
- Hardware, laptops, and peripherals
- Log, categorize, and manage incidents using a ticketing system (e.g., Freshdesk)
- Follow standard processes and knowledge articles to drive consistent support
- Escalate complex or unresolved issues to Tier 2 or engineering teams
- Support employee onboarding/offboarding (account setup, equipment provisioning)
- Maintain accurate and detailed ticket documentation
- Meet and exceed SLA and customer satisfaction targets
- Complete administrative tasks for system management
- 0–2 years of experience in IT support or service desk
- Basic knowledge of:
- Windows OS and Microsoft 365
More Info
Key Skills
Ticketing system
User access and account management
Freshdesk
About Company
Skills:
operational support , Quality assurance standards and processes, Application Release Management Support, Testing Release Management, Wealth and Asset Management Applications, Business requirements test plans
Skills:
google sheets , Excel, Freshdesk
Skills:
Excel, Word, Microsoft 365 tools, Teams, Sharepoint, Powerpoint, Business analysis fundamentals, Microsoft Copilot Studio
Skills:
Api, Sdk, Plug-Ins, Customer Support CRM, S2S, webhooks, intercom, Freshdesk
Skills:
Power Platform, Microsoft Dynamics 365 Finance Operations Retail Commerce, D365 F O Retail, Pos, Promotions, Pricing, Azure services, Retail Operations, Inventory Management, Microsoft Dynamics 365 certifications