Associate IT Administrator | Rajkot

1. Desktop & IT Support

● Provide first-level and second-level technical support to users.

● Troubleshoot Windows OS, software, hardware, printer, network, and application-related

issues.

● Handle regular user IT support and system troubleshooting.

● Install, configure, and troubleshoot desktops, laptops, peripherals, and other IT

equipment.

● Troubleshoot system performance, connectivity, and basic application issues.

● Maintain proper documentation of IT incidents and resolutions.

2. Active Directory & User Management

● Basic knowledge of Microsoft Active Directory.

● Create, modify, disable, and manage user accounts as per company requirements.

● Troubleshoot domain login, password, permissions, and group-related issues.

● Understand basic OU, Security Groups, Group Policy, and domain-joined systems.

● Assist with user onboarding and offboarding activities.

3. Virtualization & Hyper-V

● Basic hands-on knowledge of Microsoft Hyper-V.

● Create, configure, and manage Virtual Machines.

● Understand VM CPU, RAM, disk, network adapter, and virtual switch configuration.

● Perform basic VM troubleshooting.

● Assist with VM migration, cloning, snapshots/checkpoints, and related activities.

● Basic understanding of Hyper-V host and VM resource utilization.

4. Networking

● Basic knowledge of networking concepts such as:

○ TCP/IP

○ DNS

○ DHCP

○ VLAN

○ IP addressing

○ Gateway and subnetting

● Basic hands-on knowledge of Cisco managed switches.

● Configure and troubleshoot basic switch ports.

● Basic understanding of VLANs and network connectivity.

● Troubleshoot LAN and internet connectivity issues.

● Basic knowledge of Wi-Fi Access Points and troubleshooting.

5. Firewall & Security

● Basic understanding of firewall concepts and policies.

● Basic knowledge of firewall administration and troubleshooting.

● Understand concepts such as NAT, security policies, VPN, application control, and traffic

logs.

● Assist in troubleshooting firewall-related connectivity issues.

● Follow IT security policies and maintain secure IT infrastructure.

6. IT Infrastructure Support

● Monitor and support day-to-day IT infrastructure operations.

● Coordinate with vendors for hardware, networking, internet, and infrastructure-related

issues.

● Maintain IT asset and inventory records.

● Assist in server, network, and infrastructure-related activities.

● Support IT infrastructure projects and office setup activities when required. 

 Basic Qualifications:

• MS or BS degree in Computer Science or other related fields with 0 - 1 year of experience.
• Strong communication skills.
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