Associate, Infrastructure Services

Department: Professional Services

Location: India, Bangalore

Description

We are looking for a technically skilled specialist to strengthen our Abas Systech & Cloud team. In this role, you will work closely with customers, our cloud infrastructure and support teams.
If you enjoy solving technical challenges and helping customers transition smoothly to the cloud, we look forward to receiving your application!

On-Call and weekend duty possible

Responsibilities

• Set up and configure customer connectivity to our AWS cloud environment
• Provide 1st- and 2nd‑level support, including troubleshooting across network, system, and cloud topics
• Diagnose and resolve technical issues related to networks, VPNs, routing, and tunneling (incl. FRP)
• Collaborate with our Corporate Cloud Operations Team
• Work closely with the Product Support Team on customer cases
• Support automation and deployment workflows (CI/CD)
  
  

Skills, Knowledge & Expertise

Required Skills & Expertise

• Solid understanding of networking, VPN technologies, routing, tunneling solutions (e.g., FRP)
• Experience with Windows Server administration
• Strong troubleshooting and analytical skills
• Clear and professional communication with internal and external stakeholders
  

Preferred Skills (Nice to Have)

• Linux administration experience
• Knowledge of AWS services (e.g., EC2, VPC, IAM, networking concepts)
• Experience with Argo CI/CD, Ansible, or similar automation tools
• Familiarity with cloud architectures, DevOps concepts, and modern deployment workflows
• Understanding of ERP processes (e.g., finance, inventory management, production, or CRM) is an advantage
• Understanding of ITIL principles
  

Personal Competencies

• Strong analytical thinking and a structured approach to work
• Team player with excellent communication skills
• Independent, responsible, and solution‑oriented working style
• High willingness to learn and openness to new technologies