Associate- FSM
Associate- FSM
valueonshore ('vos') advisors- Posted 4 hours ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- Act as the primary point of contact between customers and internal stakeholders across the quote-to-cash lifecycle.
- Drive proactive outreach (calls/emails) on existing and potential accounts to meet or exceed sales and retention targets.
- Manage requirement gathering, quotation, pricing, order tracking, and fulfilment.
- Coordinate with Senior Sales Team, Technical, Billing, and Service Delivery teams to ensure timely, error-free execution.
- Track progress against timelines/milestones and provide regular status updates to customers and stakeholders.
- Use CRM tools (e.g., Salesforce) to manage opportunities, and Excel/Power BI to generate sales, billing, and revenue reports.
- Identify upsell/cross-sell opportunities and proactively resolve customer issues.
- Strong written and verbal communication in English, with confident stakeholder management.
- Good working knowledge of MS Excel; exposure to Salesforce, Power BI, or SAP is a plus.
- Strong logical, analytical, and numerical reasoning; comfortable multitasking under deadlines.
- Quick learner with a customer-first attitude, high attention to detail, and ownership mindset.
- Prior telecom/IT industry experience preferred; basic understanding of telecom products and networks a plus (CCNA a bonus).
- Comfortable working toward sales/retention targets, handling objections, and spotting cross-sell opportunities within accounts.
- Graduate/Postgraduate from any discipline — technical or business background preferred, but not mandatory.
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