Associate - Frauds

Inviting applications for the role of Associate/Process Developer, Dispute Resolution

In this role, you will receive and log the dispute, gather information and evidence, conduct a thorough investigation to understand the root cause, communicate with all parties involved, and finally reach a resolution such as a refund or correction. For banks, the process includes an optional temporary credit, merchant notification, the merchant%27s opportunity to respond, issuer decision-making, and potentially arbitration or a chargeback.

Responsibilities

• Investigation: Researches and analyzes transaction details, account information, and supporting documentation.

• Data Analysis: Identifies trends and patterns in disputes to prevent future occurrences.

• Communication: Communicates clearly and empathetically with customers to gather information and explain findings.

• Collaboration: Works with internal teams like Fraud, Legal, and Customer Service to resolve disputes and ensure compliance.

• Resolution: Proposes and implements solutions, such as credits, refunds, or policy clarifications.

• Documentation: Maintains clear and organized records of all interactions and resolutions.

• Expertise: Serves as a subject matter expert on dispute resolution policies and procedures.

Qualifications we seek in you!

Minimum Qualifications

• Freshers are eligible

• Any Graduate

Preferred Qualifications/ Skills

• Relevant work experience, preferably in Commercial Insurance/Finance & Accounting domain.

• Good analytical and problem-solving skills

• Prior experience in Banking or Insurance

• Ability to communicate verbally and through emails.