Are you a natural leader who excels at collaborating with others to achieve business goals Do you thrive in a fast-paced, ever-changing environment and prioritize doing what's right for clients and colleagues, inspiring others to follow your lead If so, join our dynamic team and make a meaningful impact by crafting compelling narratives that enhance client experiences and foster enduring relationships with both colleagues and clients.
As a Fraud Associate I within Fraud Operations, you will support client escalations related to spending interruptions and addressing fraud claims that impact program performance by offering appropriate solutions. You will be responsible for achieving key service metrics, managing improvement initiatives, and ensuring compliance with risk and control guidelines, which requires high-level decision-making. Deliverables must be processed within agreed time frames and meet legal and compliance requirements, while you demonstrate exceptional leadership to engage employees, clients, and stakeholders for optimal performance.
Job responsibilities
- Execute business initiatives by fostering open communication with clients, peers, leadership, and other business lines, and develop executive and external reports.
- Enhance business performance through policy evaluation and partnerships, and manage end-to-end process improvements, including training and change management.
- Resolve client escalations, adhere to compliance regulations, and manage team performance using proactive monitoring, coaching, and development tools.
- Analyze reports to provide insights to internal parties and clients, and maintain professionalism and adaptability in client-facing environments.
- Thrive in a fast-paced environment by efficiently managing multiple tasks and prioritizing workload.
Required qualifications, capabilities, and skills
- Three or more years of experience in customer service, fraud, or relevant functions.
- Strong verbal and written communication skills, with effective influencing and persuasion abilities.
- Excellent organizational, prioritization, and time management skills to meet deadlines in a fast-paced environment.
- Proficiency in data analysis, including building presentations and conducting Excel queries, with experience in presenting to internal and external audiences.
- Willingness to travel for client engagements and collaborate with internal partners.
