Job description:
Role Overview:
- Reporting to the Credit Manager, you will be an integral part of the Finance team responsible for managing and collecting outstanding debt from the companys key UK accounts.
- The role encompasses both individual contribution to credit control activities as well as supporting a small team of credit controllers in driving best practice, ensuring timely collections, and maintaining strong customer relationships.
- You will also handle complex queries, disputes, and escalations, working cross-functionally with Success, Sales, and Contract teams to deliver effective resolutions.
Key Responsibilities:
- Perform all credit control activities including proactive chasing of customers via phone and email to ensure payments are received within agreed terms.
- Manage high-volume debtor ledgers methodically, prioritizing accounts based on risk and deadlines.
- Resolve customer queries and disputes by liaising with internal teams (Success, Sales, Contracts, and Finance) and external stakeholders.
- Escalate accounts of concern to the Credit Control Team lead with appropriate background and recommendations.
- Monitor and track payments, ensuring compliance with contractual agreements.
- Maintain accurate and detailed records of collection activities, debtor interactions, and resolutions.
- Prepare and share weekly debtor reports and account updates with internal departments.
- Suggest process improvements to enhance efficiency and effectiveness of the credit control function.
- Build and sustain strong working relationships with customers and internal teams, ensuring a positive experience while achieving collection targets.
Skills, Knowledge and Expertise:
- Proven background in Credit Control or a related accounting role.
- Experience in handling high-volume debtor ledgers.
- Knowledge of Microsoft Business Central preferred.
- Strong proficiency in MS Excel for reporting and data analysis.
- Excellent numeracy, analytical, written, and verbal communication skills.
- Strong listening skills and ability to understand customer needs to provide effective solutions.
- Highly organized with the ability to prioritize tasks and meet deadlines independently.
- Team player with the ability to collaborate effectively and share knowledge.
