About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including
Whirlpool,
KitchenAid,
JennAir, Maytag,
Amana,Brastemp,
Consul, and
InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
You will be part of the Service Team.
This Role In Summary
To Ensure Quality Of Operations Provided By Service Partners Of A Key partners Territory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partner
Your Responsibilities Will Include
- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
Defect Management and Trade
- Maintain trade partner satisfaction by providing timely resolution in case of
defective products at the shop floor
- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs
Training of Service Engineers
- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products
Sales and revenue
Internal
Coordinate with Branch Service Manager and Service Team for targets and product modifications
External Meeting up with Service Partners to ensure efficient customer service
Provide guidance and technical support to Service Engineers
Meeting up with trade partners and ensure defect resolutions
- Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to communicate targets and incentive schemes Quality of Service Partner operations Defect resolution for Trade Partners Technical support to service engineers Sale of accessories and other products
Minimum Requirements
B.Tech
Preferred Skills And Experiences
Mechanical/Electrical concepts and theory Have Passion for our products, brands and consumer Sales intuitiveness Be Bold follow your aspirations and develop plans to Good communication skills achieve what many think is not possible; informed risk taking is rewarded
Play To Win consistently demonstrate the drive,
determination and persistence to succeed
Constraint's /challenges
Adherence to company policies relating to Stock Management, Replacement, etc
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
