Organization: Even Healthcare
Location: Indiranagar & HBR Layout, Bengaluru
Department: Patient Services / Operations
Reporting To: Front Office Manager / Hospital Admin
About Company
Even Healthcare is a modern, integrated healthcare organization focused on delivering high-quality, patient-first care through a blend of strong clinical practices, technology, and operational excellence. As we expand our physical hospital footprint, we are building hospitals designed for safety, efficiency, and superior patient experience. Hospital commissioning at Even is a mission-critical activity, and this role offers the opportunity to be at the center of launching a high-impact healthcare facility.
Role Overview
At Even Healthcare, the Associate / Executive – Front Office & OPD Billing is the first point of contact for our members and patients. This role is critical in delivering a seamless, high-quality patient experience while ensuring accurate and efficient OPD billing operations.
Key Responsibilities
Front Office Management
- Manage patient registration and appointment scheduling for OPD consultations
- Welcome and assist patients, ensuring a warm and professional experience
- Maintain accurate patient records in the system
- Coordinate with doctors and internal teams to ensure smooth patient flow
OPD Billing
- Generate accurate OPD bills, invoices, and receipts
- Process payments across modes (cash, card, UPI, insurance)
- Validate services, consultations, and billing details
- Support members with billing-related queries
Patient Experience
- Ensure minimal waiting time and efficient service delivery
- Handle patient concerns with empathy and professionalism
- Uphold Even Healthcare's service standards at all times
Administrative Support
- Manage daily cash collections and reconciliation
- Maintain reports on OPD transactions and patient footfall
- Support audits and documentation requirements
Eligibility Criteria
- Qualification: Graduate (any discipline)
- Experience: 0–3 years (Hospital / Healthcare / Hospitality preferred)
- Freshers with strong communication skills are encouraged to apply
Skills Required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office; HMS knowledge is a plus)
- Attention to detail and billing accuracy
- Patient-first attitude with empathy
- Ability to multitask in a fast-paced environment
Work Schedule
- Rotational shifts
- Rotational weekly offs
Why Join Even Healthcare
- Work in a modern, patient-first healthcare environment
- Opportunity to grow in hospital operations and patient services
- Collaborative and fast-paced culture
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