Associate EUC Engineer

Responsibilities

. Provide technical assistance to end users for hardware and software issues.

. Respond to, document, and resolve service tickets in a timely manner.

. Assist users with installations and configurations of IT equipment.

. Support the installation and testing of new hardware and software.

. Ensure integration and compatibility of new systems with existing infrastructure.

. Assist in the development of new report templates and formats.

. Perform routine system maintenance and backups.

. Participate in disaster recovery drills and system recovery processes.

. Maintain documentation of system activities and procedures.

. Conduct research on new technology

. Identify, diagnose, and resolve technical problems.

. Simulate user issues to troubleshoot and resolve operating difficulties.

. Develop preventive measures and solutions to reduce user problems.

. Work with cross-functional teams to understand support requirements.

. Assist in the development of checklists and methods for issue resolution.

. Provide support and guidance to colleagues with less experience.

Requirements

. Bachelor in Computer Engineering with at least 6-8 years of experience in relevant fields

. Must have experience with stakeholder management. Ideally with experience supporting VIP.

. ITIL certified

. Have experience supporting VIP users

. Experience with procurement including submit purchase request, verify invoices, etc.

. Would be good to have IT procurement experience.

. Good written and interpersonal communication skills

. Need to be comfortable to do 24/7 standby (rotational), after office hours support as and when required

Licence no: 12C6060