Associate Engineer - Support

Vacancy: 8

Experience:Fresher to 1 Year

Salary: Fresher: CTC 18,000 to 23,000 per month, Experienced: Negotiable

Indemnity Assurance: 2.5 Years

Additional Benefits: Night Shift Allowance, Client Office/Vessel visit allowance, Group Health Insurance, In-house Cafeteria, Mobile Phone along with SIM, Zero Cost Training.

Qualifications:

BE/BTECH/PGs (Computer Science/IT background will be preferred)

Excellent communication skills, both written and verbal.

Job Requirements:

These duties include, but are not limited to, the following:

Provide product-related support to ship/office staff.

Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.

Manage end-user client relationship on a day to day basis.

Maintain a knowledge base of known defects, issues, process, techniques etc.

Update and manage problem tickets appropriately

Learn and be proficient with advanced user configuration options

Be able to deploy applications and troubleshoot defects

Ability to understand the client's business requirements.

Able to determine problems and deliver known solutions with a high level of customer satisfaction.

Provide 24/7 coverage, work in alternating shifts of day, evening and night.

Occasional travel/sail required for onsite implementations on vessel or office.

Provide trainings/demonstrations of company products to international clientele.

Key Skills

In depth knowledge of the Windows operating system and server administration.

Knowledge of the boot process. Install, restore, recovery of the Operating System.

Troubleshooting software/hardware issues with printers, routers and other peripherals.

Fundamental networking knowledge is required.

Understanding of virtualization and the cloud environment.

Knowledge of MS SQL Server will be a plus.

Knowledge of Web based applications / architecture (certificates, IIS, Web Services) will be preferred.

Configuration and understanding of basic email protocols POP/IMAP/SMTP.

Knowledge of backup and restore procedures.

Excellent interpersonal skills & client service skills.

Able to think globally and work with various cultures / backgrounds.

Eagerness of exploring/learning company products and new technologies.

Good Analytical, logical and reasoning skills

Interview/Selection Process

The interview process will be conducted in an offline mode. Applicants are required to personally visit our office in Mohali, Punjab.

Round 1: HR Round

Round 2:Technical Round

Round 3: FinalInteraction Round

About the Company

Incorporated in 1999, Vertex Infosoft is based in Mohali (Punjab) and registered with Software Technology Parks of India (STPI) as 100% Software Export Unit. We have been providing Software Applications and IT Services to Marine and Offshore companies all over the world since the year 2002. Our company's Marine ERP Software has got Product Type Approval Certification from DNV-GL (Norway).

Our Planned Maintenance Software titled SMMS Ship Maintenance & Management System has been implemented on more than 1500 vessels worldwide. With 25 years of experience, we are one of the fastest-growing companies in the Marine IT field. We are one of the very few companies in India whose Software Products are internationally recognized and are being used by major shipping companies worldwide for the last many years.Currently, more than 220 employees are working in the company.For more details, please visit our website https://www.vertexinfosoft.com