Associate Engineer - OSS

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About This Opportunity

Ericsson is currently looking for an experienced Associate Engineer - OSS who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.

What You Will Do

• Identify, validate, and implement automatable operational activities to reduce manual effort and improve service quality.
• Re-integration/Migrate of RAN and Core Nodes to ensure seamless network operations.
• Develop, maintain, and enhance automation solutions using Python, Shell Scripting, and SQL to improve operational efficiency.
• Design and execute RPA (Robotic Process Automation) workflows for repetitive operational tasks.
• Develop and maintain database queries, reports, and data analysis using SQL.
  
  

What You Will Bring

• 2+ years of relevant OSS experience, with proficiency in Python, Shell Scripting, and SQL. Experience supporting and managing OSS solutions across multi-vendor telecom environment.
• Good Knowledge & Understanding of Python/Sql and Devops and Shell Scripting.
• Strong knowledge of telecommunications networks and protocols.
• Good Knowledge & Skills on any specific OSS (preferably ENM/NetAct).
• Hands-on experience of Integration & Migration of RAN/CORE nodes.
• Should have good knowledge & understanding of Support Processes.
• Should be customer oriented.
• Should work well under time constraints.
• Should have good oral & written communication skills.
• Should actively contribute to improvements and changes.
• Education: Degree in Electronics & Telecommunication Engineering or equivalent
• Good Knowledge & Understanding of Python Linux,SQL,Devops, Automation tools, GSM, LTE, and 5G.
• Certification in Python/Java/Sq/Oracle will be an additional advantage.
  
  

Join our Team

About this opportunity:

Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.

What you will do:

• Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
• Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.
• Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
• Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
• Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.
• Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
• Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.
  
  

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• 5G MS Operations Readiness.
• RAN Fundamentals and Change Management.
• Problem management.
• Business Continuity Management.
• Ericsson Customer Experience Assurance (CEA) Competence.
• Incident management.
• Business Understanding.
• Ericsson Customer Assurance Competence.
• MS TOP.
• Knowledge sharing and learning.
• Customer Experience Improvement.
• Service Request Fulfilment (OMS).
• Customer Complaint Resolution.
• System Administration.