Job Description
Key Responsibilities
- Provide first-level technical support for Hyper-V virtualization environments and storage systems.
- Troubleshoot and resolve user-reported issues related to Hyper-V configuration, performance, and connectivity.
- Monitor system alerts and proactively address potential problems to ensure system availability.
- Collaborate with the Level 2 support team to escalate complex issues that require higher-level expertise.
- Document support activities, solutions provided, and troubleshooting steps for knowledge sharing.
Requirements
- Proficiency in Microsoft Hyper-V virtualization technology and experience in supporting virtualized environments.
- Knowledge of storage systems such as SAN, NAS, RAID configurations, etc.
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues promptly.
- Excellent communication skills to interact effectively with users and escalate issues as needed.
- Relevant certifications or training in Hyper-V administration or storage technologies would be advantageous.
More Info
About Company
ISSQUARED, Inc. is an IT Infrastructure and Security company that was founded in 2010. We deliver Infrastructure Technology Solutions that can include a mix of Networks, Server/Storage, Operating Systems, Databases, Middleware, Enterprise Applications Infrastructure Stack, and Virtualization, We deliver IT Managed Services to support the IT Infrastructure, and operate a Security Operations Center for our Customers. We consult on Projects that have to do with Disaster Recovery Planning, Private/Hybrid/Public Cloud, Network Optimization, Consolidation, Upgrade Services, Consolidation, and Performance Assessments. We have delivered multi-million dollar projects for Fortune 500 companies in the US, leveraging the combined expertise of our global employees based out of our 4 global offices, including our headquarters based in Los Angeles, California. Our customer focused culture has enabled us to jump from the Inc. 5000 Fastest-Growing Private Companies in America in 2015 to the Inc. 500 Fastest-Growing Private Companies in America in 2016. ISSQUARED has strong expertise in delivering end-to-end, vendor agnostic, integrated solutions, while carefully building a series of strategic security related relationships in order to better serve our customers. Our teams have specialized knowledge of implementing and operating role based access management solutions for enterprise customers. This is backed up by our strong process driven approach to service delivery which has seen us continually meet or beat the service level targets expected of us by our enterprise clients. ISSQUARED was founded in 2010 and is an ISO 9001, ISO 20000 and ISO 27001 certified organization.
