JOB ROLE: Associate Engagement Manager
Experience: 6 - 12 Years
Location : Bangalore
Key Responsibilities:
Client Engagement & Requirements Gathering:
- Act as the primary point of contact for our channel partner throughout the engagement lifecycle.
- Lead discovery sessions to thoroughly understand client business challenges, technical requirements, and desired outcomes.
- Translate complex client needs into clear, actionable requirements and user stories.
- Proactively identify opportunities to add value and expand services based on client needs.
Solutioning & Strategy:
- Collaborate with technical architects and subject matter experts to develop initial solution approaches and proposals.
- Provide basic solutioning guidance, outlining technical feasibility and potential approaches for Machine Learning, Software Development, and Data Analytics projects.
- Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
Engagement Management & Delivery Oversight:
- Plan, execute, and oversee professional services engagements from initiation to closure.
- Define project scope, objectives, deliverables, and success criteria in collaboration with clients and internal teams.
- Manage project budgets, and resources effectively, ensuring projects are delivered on time and within scope.
- Proactively identify and mitigate risks, escalating issues as necessary to ensure smooth project progression.
Resource Fulfillment & Operations:
- Work closely with talent acquisition and resource management teams to identify, vet, and onboard suitable candidates (BAs, Senior BAs, Developers, Architects etc.) for project roles across Geographies
- Ensure the right technical skills and experience are matched to client requirements.
- Oversee the operational aspects of resource deployment and team management.
Reporting & Communication:
- Establish and maintain robust reporting mechanisms to track project progress, performance metrics, and client satisfaction.
- Provide regular, transparent updates to clients and internal stakeholders on engagement status, risks, and achievements.
- Prepare comprehensive status reports, and post-mortem analyses.
Must have Skills
- Technical Acumen: Good understanding of Machine Learning, Software Development, and Data Analytics concepts. Ability to grasp technical details and discuss solutions with both technical and non-technical stakeholders.
- Requirements Gathering & Solutioning: Proven ability to lead requirement gathering sessions, define problem statements, and contribute to basic solution design.
- Engagement Management: Experience in managing professional services engagements, including scope, timeline, budget, and resource management.
- Communication & Client Management: Exceptional verbal and written communication skills. Ability to articulate complex ideas clearly, manage client expectations, and build strong, trusting relationships.
- Reporting & Documentation: Proficient in creating detailed project plans, status reports, business requirement documents, and other project artifacts.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to develop creative and practical solutions.
- Agile Methodologies: Good understanding and application experience of Agile and Scrum-based development methodologies.
Good to Have Skills:
- Experience in cloud-based technologies (AWS/GCP/Azure).
- Experience in other domains (Healthcare / Retail / Others).
- Experience in a service-based industry.
- Go-getter attitude with a proactive approach to identifying and resolving challenges.
