Role & responsibilities Lead or Participate in Workday-related projects that will help accelerate HC transformation efforts (e.g., small enhancements, helping to rollout new functionality, etc.).
- Responsible for developing and maintaining Workday, issue handling and keep track of Workday Roadmap. (EIB, HCM/Employee lifecycle in WD, Position and change management)
- Implement changes requests and new functionalities in Workday.
- Conduct and develop training and documentation in best practice for implementation of new initiatives.
- Support case management, partnering with users across HC to support seamless operations, escalating across the team where needed; manage the tickets in Service Now and provide response within timelines
- Collaborate closely with HC team members as well as HC Technology team
- Create and maintain SOP, job aides and other training material as required Conduct and develop training and documentation in best practice for implementation of new initiatives
- Help to identify opportunities for process and data enhancements
Preferred candidate profile
- Experience with Workday from international, multi-cultural organizations
- Solid collaboration skills interacting with multiple stakeholders at all levels of the organisation to deliver value from HC information
- Business understanding of HC processes end-to-end
- Experience with change management processes
- Service-minded and knows the importance of good customer service
- Experience from complex (matrix) organizations
- Have an innovative and problem-solving approach to your tasks
- You enjoy working in fast-paced environment and have a sense of urgency
