About The Team / Organization
Outscale Partners is a fully owned subsidiary of The Argenbright Group and was established in 2022. The group brings more than 45 years of experience in transforming labour-intensive, essential frontline services across industries. It has operations across the United States, the United Kingdom, Middle East and India, supporting clients through a strong combination of industry expertise, technology, and people-centric service models.
Outscale Partners focuses on delivering innovative workforce and service solutions that enhance operational efficiency and customer experience.
Work Mode: Remote
Role Summary
The Assistant Director will lead AI-driven transformation initiatives, drive business excellence programs, and own the creation and execution of strategic roadmaps . This role requires a blend of technology leadership, program management, business transformation expertise, and hands-on understanding of emerging AI technologies including Generative AI and Agentic AI.
Key Responsibilities
AI Strategy & Roadmap
- Develop and deliver the enterprise AI roadmap aligned with business objectives.
- Identify, evaluate, and prioritize AI use cases across business functions.
- Drive adoption of Generative AI, Agentic AI, and other emerging technologies to enhance operational efficiency and business value.
- Monitor technology trends and recommend innovative solutions for competitive advantage.
Business Excellence Leadership
- Own and lead the Business Excellence function.
- Establish frameworks, governance models, KPIs, and continuous improvement programs.
- Drive process optimization and operational excellence initiatives across the organization.
- Measure and report transformation outcomes and business impact.
Transformation Program Management
- Create and execute the enterprise transformation roadmap.
- Lead cross-functional transformation initiatives from business case development through implementation and value realization.
- Define program governance, milestones, risk management plans, and success metrics.
- Ensure alignment between business, technology, and operational stakeholders.
Product & Solution Development
- Collaborate with internal development teams and external vendors to build AI-powered products and solutions.
- Evaluate build-vs-buy opportunities and manage vendor partnerships.
- Support product strategy, development, deployment, and adoption initiatives.
- Ensure solutions are scalable, secure, and aligned with business goals.
Stakeholder Management
- Engage senior leadership and business stakeholders to drive consensus and decision-making.
- Present transformation strategies, business cases, and progress updates to executive leadership.
- Foster collaboration across technology, operations, business, and external partners.
Required Skills & Experience
Must Have
- Minimum 15 years of overall professional experience.
- Minimum 2 years of experience in AI-related roles such as AI Developer, AI Program Manager, AI Transformation Lead, or similar.
- Demonstrated experience in building and delivering business transformation programs.
- Proven track record of creating and implementing transformation business cases with measurable outcomes.
- Hands-on experience leading organization-wide strategic initiatives and change programs.
- Strong understanding of:
- Generative AI
- Agentic AI
- Large Language Models (LLMs)
- AI automation platforms
- Emerging enterprise AI technologies
- Strong program and project management capabilities.
Preferred Qualifications
- Experience delivering enterprise-scale AI transformation initiatives.
- Exposure to cloud platforms and AI deployment ecosystems.
- Experience working with both internal development teams and third-party vendors.
- Understanding of process excellence methodologies such as Lean, Six Sigma, or similar frameworks.
Key Competencies
- Strategic Thinking
- Business Transformation Leadership
- Program & Portfolio Management
- Executive Stakeholder Management
- Change Management
- Innovation & Technology Adoption
- Financial and Business Case Development
- Communication and Influencing Skills
- Problem Solving and Decision Making
Good-to-Have Skills
- AI governance and responsible AI frameworks.
- Experience with AI product development lifecycle.
- Knowledge of automation, analytics, and digital transformation initiatives.
- Certifications in Program Management, AI, Cloud, or Business Excellence domains.
Must have skills
- Python
- LLM platforms
- Retrieval-Augmented Generation (RAG)
- orchestrate AI agents
- RAG pipelines
- vector databases
- building AI solutions
- prompt engineering
