The Associate Director / Director Student Experience will own and elevate the complete learner journey across assigned programs from pre-onboarding and induction to graduation and alumni transition. This is a high-ownership, execution-intensive leadership role with full accountability for student experience, engagement, retention, and program outcomes.
The role demands a systems thinker and operator who can build scalable processes, align cross-functional stakeholders, and continuously enhance experience benchmarks in a fast-growing, high-performance academic environment.
Key Responsibilities
1. End-to-End Ownership of the Student Journey
- Own the complete lifecycle of assigned cohorts onboarding, orientation, academic delivery support, assessments, internships/projects, and program completion.
- Drive measurable outcomes across retention, NPS, student satisfaction, and academic progression.
- Act as the escalation point for critical student concerns and ensure timely, high-quality resolution.
2. Build & Scale Experience Systems
- Design and implement structured frameworks that deliver a consistently exceptional experience across cohorts and programs.
- Standardize best practices across onboarding, communication, feedback collection, student engagement, and milestone tracking.
- Leverage technology, automation, and dashboards to ensure scalable and repeatable excellence.
3. Single-Threaded Leadership & Cross-Functional Alignment
- Serve as the central program owner coordinating Academics, Operations, Admissions/Sales, Career Services, and Faculty.
- Ensure seamless handoffs from admissions to program delivery.
- Conduct regular cadence reviews to anticipate risks and eliminate execution gaps.
4. Data-Driven Continuous Improvement
- Track and analyze key engagement and satisfaction metrics.
- Run structured experiments to improve classroom experience, engagement formats, mentorship models, and communication practices.
- Present actionable insights to leadership and translate data into operational improvements.
