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QUEST Alliance

Associate Director - Strategy and Organisation Learning

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Job Description

About Us

About Quest Alliance

Quest Alliance is a not-for-profit organization working across India, dedicated to equipping young people with the skills they need to thrive in a rapidly evolving world of work. Since 2008, we've been reimagining how young learners, especially those from underserved communities experience education, career readiness, and lifelong learning. We have been enabling equitable school-to-work transitions by building future-ready learning ecosystems that prioritize access, inclusion, and innovation.

Through strong collaboration with government systems, educators, communities, and civil society, we co-create tech-enabled learning experiences that empower young learnersespecially those from disadvantaged and underrepresented backgrounds to build dignified, thriving and future-ready careers.

We envision a world where education goes beyond access, becoming a powerful tool for self-empowerment, social mobility, and lasting impact.

About The Role

As the A.D Strategy & Organisational Learning , you will drive how we learn as an organisation, how we capture and share knowledge, and how we stay strategically aligned as we scale.

This role is a blend of strategy, systems, and culture-building . You will lead the implementation of a Knowledge Management System (KMS), strengthen our governance processes, and enable organisation-wide visibility on priorities and performance through platforms like JIRA. You'll also ensure that field insights, program learnings and internal learnings inform leadership decisions, creating a culture where knowledge drives action.

By joining Quest, you'll be at the heart of shaping how a dynamic social impact organisation learns, reflects, and grows.

Key Responsibilities Knowledge Management System (KMS)

  • Conduct needs assessments to map knowledge flows, bottlenecks, and user requirements.
  • Facilitate co-design sessions to align the KMS vision with Quest's values and future needs.
  • Identify and implement the most suitable tech platform in collaboration with Tech, Impact, and Marcom teams.
  • Define contribution protocols (updates, ownership, cycles) to ensure regular knowledge capture.
  • Partner with program teams (Youth, Schools, QEL, Hub) to harvest learnings from fieldwork, reviews, and sessions.
  • Curate and update documentation, reports, policies, and resources for institutional memory.
  • Collaborate with Marcom and L&D to make knowledge assets accessible and engaging.
  • Establish adoption and usage metrics; iterate system design based on feedback.
  • Ensure the KMS is embedded in everyday workflows by August 2026.
  • Promote a culture of learning by modeling active use and celebrating contributions. Governance Framework & Planning
    • Design and institutionalise an annual governance calendar (planning, quarterly reviews, board meetings, decision forums).
    • Align review structures and templates with organisational goals and team priorities.
    • Lead the annual planning process, consolidating inputs and presenting to the Executive Team.
    • Coordinate governance meetings: set agendas, synthesise data, track actions, and ensure closure.
    • Support risk identification and mitigation during reviews.
    • Prepare strategy decks, governance dashboards, and learning summaries.
    • Anchor the Governance Committee and track its progress against plans. Org Goals - Implementation & Tracking
      • Lead org-wide project management adoption to enable transparency and collaboration.
      • Support teams in setting up projects, OKRs, and workflows aligned to their priorities.
      • Ensure real-time progress tracking and course correction through JIRA usage.
      • Track shared organisational goals, enabling cross-team follow-ups and reporting to leadership. Operational Excellence & Alignment
        • Build systems that allow team leads to identify areas of progress and challenges.
        • Integrate performance and planning rhythms (mid-year reviews, check-ins, priority reviews) into leadership spaces.
        • Track shared and individual priorities, monitor alignment, and surface insights for decision-making.
        • Support cascading of strategic conversations through Integrators and Future Hackers.
        • Support board deck creation, ensuring consistency with Quest's narrative and data.
          • Conduct regular field visits to stay connected with on-ground realities.
          • Integrate field insights into governance and knowledge systems.

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About Company

Job ID: 139451677